Alfonso Ruiz Vilches
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enlisted Soldier
U.S ARMY
New York, AE
01.2021 - 06.2024
- Provided security during convoy operations by monitoring roadways for suspicious activity or threats.
- Participated in live-fire exercises to ensure proficiency with individual weapons systems.
- Assisted with planning operations by providing input on mission objectives, logistical needs, and troop movements.
- Conducted field training exercises for new recruits in the use of weapons, combat strategies, and tactics.
- Maintained and operated military vehicles in order to transport personnel, equipment, and supplies.
- Inspected all weapons prior to use to ensure they were serviceable and safe to fire.
- Observed terrain features during patrols in order to identify potential threats or hazards.
Customer Service Representative
Home Depot
Phoenix, AZ
10.2019 - 01.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Ticket Seller
Footprint Center Areana
Phoenix, AZ
04.2017 - 09.2020
- Maintained accurate records of all transactions for audit purposes.
- Developed an understanding of event schedules to better assist customers with inquiries.
- Operated computer systems to generate tickets and process orders.
Delivery Driver
Panera Bread
Phoenix, AZ
08.2018 - 08.2019
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Busser
Sierra Bonita Grill
Phoenix, AZ
11.2016 - 02.2017
- Maintained cleanliness of restaurant dining area throughout shift.
- Conducted regular checks on customer satisfaction levels during meal service.
- Provided quick and efficient clearing of tables between courses.
Customer Service Representative
McDonald's Restaurant
PHOENIX, AZ
03.2016 - 11.2016
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2020
Skills
- Physical Fitness
- Radio communication
- Land Navigation
- Logistics Management
- Strategic Thinking
- Equipment Maintenance
Languages
Spanish
Native/ Bilingual
Accomplishments
- ARMY COMMENDATION MEDAL
- ARMY GOOD CONDUCT MEDAL
- NATIONAL DEFENSE SERVICE MEDAL
- GLOBAL WAR ON TERRORISM SERVICE MEDAL
Certification
- PARACHUTIST BADGE
- AIR ASSUALT BADGE
- DRIVER MECANIC BADGE
- HAZ 11
- GUARD CARD
Timeline
Enlisted Soldier
U.S ARMY
01.2021 - 06.2024
Customer Service Representative
Home Depot
10.2019 - 01.2021
Delivery Driver
Panera Bread
08.2018 - 08.2019
Ticket Seller
Footprint Center Areana
04.2017 - 09.2020
Busser
Sierra Bonita Grill
11.2016 - 02.2017
Customer Service Representative
McDonald's Restaurant
03.2016 - 11.2016
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Phoenix College