Alfonzo Northington

• Case Management
• Worked on all cases from open until closed, reviewed cases, and made inbound/outbound calls to insurance and doctors. Office, clinic, and other calls required to bring resolutions to the client orders are completed.
• Inbound and outbound calls to all parties tied to client records and processes.
• Review the client's file to add updates and resolve any potential problems.
• Regional clients in regions assigned with 30-plus clients review the file and process it until the case is closed.
• Inbound/Outbound calls from clients, Dr. Office, payors, insurance of clients, inner customers, from all areas, with any topics, concerns, and their clients resolved. One-stop shop.
• Weekly review meeting with regional management to review their clients' files and updates, solutions, and closures when orders are completed.
• Inner customer support office related to the organization.
• Reporting and transcribing to management any matters of clients that need to be reviewed by my leadership. Monitor and meet if necessary to bring about a solution and closure for the client.
• Manage newcomers from a variety of regions to track and monitor the process daily.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized, detail-oriented, and possessing a strong work ethic.
• Demonstrated strong organizational and time-management skills while managing multiple projects.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Meetings are held daily with all managers, supervisors, leads, kitchen chefs, drivers, and maintenance support staff.

Operational meetings with the Home Office are held daily to review all reports and goals.

• Inbound and Outbound for 15 years.
• Inbound and outbound intake, review, and product status check shipment, issues, concerns of product, on-call resolution for 15 years.
• Inbound and Outbound Lead, Supervisor Floor. Lead Call Center Inbound/Outbound for five years at 3Com, formerly US Robotics Inc.
• FL. Lead Customer Service / Call resolutions on any calls from the floor needing Supervisor attention, on call resolution. (3yrs)
• US Robotic Internet Support Team - Supervisor (5 years).
• Inbound U.S. Robotics call center - (3 years.)