Kasheera N. Habeebullah
Baltimore,USA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager of Case Management – Crisis Unit & Target Case Management
Baltimore Crisis Response Inc.
Baltimore, MD
07.2025 - Current
- Promoted from Case Manager to Program Manager, overseeing case management operations for both the Crisis Unit and Target Case Management programs.
- Supervise and train case managers, ensuring high-quality service delivery and adherence to best practices.
- Coordinate with law enforcement, hospitals, and community agencies to link clients with essential resources.
- Manage program workflows, caseload assignments, and compliance with state/federal regulations.
- Implement process improvements to enhance service delivery and reduce recidivism rates.
Acting Program Manager / Case Manager
Baltimore Crisis Response Inc.
Baltimore, MD
05.2025 - 07.2025
- Led the Case Management Unit independently, managing a caseload of up to 21 clients while maintaining program operations.
- Coordinated care, developed treatment plans, and linked clients to housing, employment, mental health, and social services.
- Ensured compliance with program standards and maintained strong relationships with partner agencies.
Case Manager
Baltimore Crisis Response Inc.
Baltimore, MD
11.2023 - 05.2025
- Managed a caseload of 17–24 clients, developing treatment plans and connecting them to housing, employment, mental health, and social services.
- Advocated for clients in legal proceedings and coordinated with multiple agencies to secure needed resources.
- Assisted clients in obtaining identification, benefits, and health insurance, and reduced recidivism among high-need populations.
Assistant Manager
Enterprise Rent-A-Car
, MD
04.2023 - 11.2023
Management Assistant
Enterprise Rent-A-Car
, MD
03.2023 - 04.2023
Management Trainee
Enterprise Rent-A-Car
, MD
06.2022 - 03.2023
- Leaded a strong performing branch and ensuring we exceeds company goals.
- Developed and delegating responsibilities to ensure the company expectations are met.
- Overseed the development and maintenance of the Branch operational plan.
- Constated review the operations to address any problems or concerns and make improvements if needed.
- Motivated and trained employees to be top performers in the company.
- Proactive seek processes improvement to ensure high quality customer service.
- Evaluate customer services performance of Branch employees.
Clerk/Cashier
Lewis Orchard
Baltimore, MD
06.2014 - 08.2022
- Responsible for unloading and loading merchandise.
- Categorizing, organizing, and displaying fruit and vegetable products for sale.
- Keeping an accurate account of funds and inventory for each product.
- Rendering sales.
- Stocking inventory and products in a warehouse.
- Interacting with customers answering questions and comments in reference to products.
Security
Securitas Security Services US
Linthicum Height, MD
12.2021 - 06.2022
- Developed and executed a productive confirmation measure at the customer site.
- Monitored all representatives and guests into an office, started in a proper screening before entering the structure and guaranteed top of the line security.
- Monitored cameras on different properties.
- Assisted all real guests in all inquiries and screen section and exit to office.
- Developed and kept up proficient relations with representatives and guests and guaranteed appropriate civility to everybody.
- Checked the areas (parking lots, residential property, office spaces).
- Patrolled parking lots.
- Ensured ideal degrees of correspondence with customers and guests and gave all required information.
- Received and transmitted information through radios.
Security
Allied Universal (Giant Distribution)
Jessup, MD
02.2020 - 12.2020
- Monitored all passageways and ways out to guarantee avoidance of all unapproved sections into an office.
- Supervised all vehicular development and stopping at a security entryway.
- Assisted all real guests in all inquiries and screen section and exit to office.
- Ensured ideal degrees of correspondence with customers and guests and gave all required information.
Leader
Baltimore Recreation and Park
Baltimore, MD
06.2017 - 08.2019
- Mentored workshop for the assigned age group.
- Developed and taught lessons for assigned age group.
- Chaperoned youth field trips.
- Supervised outdoor activities for assigned age group.
- Assisted with meal prep and delivery to an assigned group.
- Developed relationships with youth parents.
- Developed plans with youth parents to ensure their success.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Manchester, NH05.2025
Bachelor of Science - Criminal Justice
University of Maryland Eastern Shore
Princess Anne, Maryland12.2019
Skills
- Program management
- Case management
- Process improvement
- Client advocacy
- Team leadership
- Crisis intervention
Certification
- SOAR Certified, Assists individuals with disabilities in applying for SSI/SSDI benefits
- Application Counselor, Maryland Health Benefit Exchange (Permit # AC-01939)
References
Furnished upon request
Awards
- Coppin Academy Honor Roll, Maintained 4.0 GPA
- Coppin State University Excellent Award, Acknowledged as having the highest GPA 2014 and 2015
Timeline
Program Manager of Case Management – Crisis Unit & Target Case Management
Baltimore Crisis Response Inc.
07.2025 - Current
Acting Program Manager / Case Manager
Baltimore Crisis Response Inc.
05.2025 - 07.2025
Case Manager
Baltimore Crisis Response Inc.
11.2023 - 05.2025
Assistant Manager
Enterprise Rent-A-Car
04.2023 - 11.2023
Management Assistant
Enterprise Rent-A-Car
03.2023 - 04.2023
Management Trainee
Enterprise Rent-A-Car
06.2022 - 03.2023
Security
Securitas Security Services US
12.2021 - 06.2022
Security
Allied Universal (Giant Distribution)
02.2020 - 12.2020
Leader
Baltimore Recreation and Park
06.2017 - 08.2019
Clerk/Cashier
Lewis Orchard
06.2014 - 08.2022
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Criminal Justice
University of Maryland Eastern Shore
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