Julie DuPont
Antioch,IL
Summary
Skilled professional with a proven track record in resident services and clinical program management ready to excel in leadership role with focus on results-driven performance. Skilled in implementing trauma-informed care, staff training, and operational improvements to enhance resident outcomes and satisfaction. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor of Front Door Diversion Case Management / Comprehensive Community Living Support Program Manager
Independence Center
08.2024 - Current
- Successfully implemented workflows that reduced client intake time by 30%
- Lead the development of the Front Door Diversion Program, building workflows and policy manuals to align with DHS standards
- Supervise and train a multidisciplinary team to deliver integrated health and rehabilitative care for clients with co-occurring disorders and housing needs
- Oversee clinical operations, ensuring compliance with MRO billing and Medicaid documentation requirements
- Provide care coordination and conduct assessments for supportive housing programs, including the Bridge Subsidy Program and State Referral Network
- Facilitate therapeutic interventions, crisis services, and community resource connections to support recovery goals
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Director of Residential Services
Allendale Association
08.2020 - 08.2024
- Company Overview: Lake Villa, IL
- Improved staff retention by 20% and achieved 95% compliance with state regulations
- Enhanced resident engagement through personalized care plans, achieving a 90% satisfaction rate
- Directed operations for two residential units, ensuring staff adherence to trauma-informed models like REStArT and ARC
- Supervised Core Team staff, Unit Coordinators, and Mental Health Specialists, promoting professional development and accountability
- Created and implemented policies, budgets, and training programs to improve client outcomes and operational efficiency
- Delivered clinical oversight, including treatment planning, quality assurance, and documentation compliance with regulatory standards
- Acted as an on-call consultant for crisis intervention, providing immediate support to staff and clients
- Conducted regular audits of residential facilities, maintaining compliance with regulatory standards and identifying areas for improvement.
Residential and Outpatient Therapist / Clinical Consultant
Allendale Association
08.2013 - 08.2020
- Company Overview: Lake Villa, IL
- Spearheaded training initiative that reduced staff-client conflict rates by 15%
- Delivered individual, group, and family therapy for residential, outpatient, and therapeutic day school clients
- Developed Quality Improvement Plans for high-risk clients, helping staff address trauma-related behaviors effectively
- Restructured training materials on conflict cycles and client engagement, improving staff-client interactions
- Provided in-the-moment coaching to staff during client interventions and crisis situations
- Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
- Documented patient information, treatment plans, and patient responses.
Psychotherapy Intern
Depke Juvenile Justice Complex & Hulse Juvenile Detention Center
07.2012 - 06.2013
- Company Overview: Vernon Hills, IL
- Conducted individual and family therapy, set therapeutic goals, and wrote court reports to track client progress
- Provided crisis intervention and observed group therapy sessions for juvenile detainees
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Principal Court Clerk
Lake County Circuit Clerk Office
05.2003 - 10.2012
- Company Overview: Waukegan, IL
- Managed courtroom operations, including maintaining court dockets and updated disposition of cases after court hearings and trials and liaising with judges and attorneys
- Observed trials and hearings to ensure accurate documentation and processing of legal case
Education
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Chicago, IL06.2013
Bachelor of Arts - Criminal Justice, Psychology
Columbia College of Missouri
Gurnee, ILSkills
- Leadership: Administrative, supervision, program management, staff management, training and mentoring, team building, and workflow creation
- Case Management: Expertise in mental health, housing programs, entitlement access, and crisis intervention
- Clinical Expertise: Individual and group therapy, therapeutic intervention, and trauma-informed care
- Tools & Software: Microsoft Office Suite, electronic health records (EHR)
- Certifications: IMCANs, Dare to Lead Trained, CPR
- Additional Skills: Policy development, staff training, data reporting, and quality improvement
Certification
- Trauma-Informed Care Certification (expected 2024, if applicable)
- Dare to Lead Trained
- IMCANs Certified
- CPR Certified
Timeline
Supervisor of Front Door Diversion Case Management / Comprehensive Community Living Support Program Manager
Independence Center
08.2024 - Current
Director of Residential Services
Allendale Association
08.2020 - 08.2024
Residential and Outpatient Therapist / Clinical Consultant
Allendale Association
08.2013 - 08.2020
Psychotherapy Intern
Depke Juvenile Justice Complex & Hulse Juvenile Detention Center
07.2012 - 06.2013
Principal Court Clerk
Lake County Circuit Clerk Office
05.2003 - 10.2012
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor of Arts - Criminal Justice, Psychology
Columbia College of Missouri
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