Open To Work
Yollette Cochrane
Altruism, Inc. (Nonprofit Organization)
Kansas City,MO
Work Preference
Job Search Status:
Open to work
Location Preference
RemoteHybrid
1
Certification
13
years of professional experience
Operations and administrative leader with more than 20 years of experience leading daily business operations, developing high-performing teams, improving processes, and delivering exceptional customer experiences. Recognized for building trusted relationships, creating highly organized and efficient work environments, and solving operational challenges that improve performance, employee engagement, and customer satisfaction. A collaborative leader known for coaching employees, strengthening workplace culture, streamlining operations, and implementing practical solutions that produce measurable results. Brings additional experience supporting nonprofit community outreach, program coordination, and community resource navigation. Consistently recognized for professionalism, dependability, sound judgment, and the ability to lead with integrity while maintaining a strong focus on people, service, and operational excellence.
Work History
Community Outreach & Program Support Intern (Paid Internship)
6 Months- Supported community health initiatives focused on improving access to healthcare resources for underserved families through outreach, participant engagement, administrative support, and community collaboration.
- Key Contributions
- Connected community members with healthcare, educational, and social service resources.
- Assisted with community outreach events, participant enrollment, and program documentation.
- Worked collaboratively with healthcare professionals and community organizations to improve service delivery.
- Maintained accurate records while supporting daily administrative and operational activities.
- Contributed to initiatives focused on maternal and family health through compassionate, community-centered support.
- Assisted in organizing fundraising events, enhancing donor participation and support.
- Conducted research on local resources to improve program offerings and services.
- Collaborated with team members to provide comprehensive solutions to client inquiries.
- Maintained organization in managing multiple tasks concurrently while prioritizing urgent requests effectively.
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
- Demonstrated commitment to continuous learning and development by participating in industry events, webinars, and online courses to stay updated on the latest trends and best practices in customer support.
Area Sales Manager
3 Years 9 Months- Provided operational leadership for a high-volume retail department by directing daily business operations, leading a team of associates, and ensuring exceptional customer service while consistently meeting organizational performance expectations.
- Key Contributions
- Directed daily operations while coaching, developing, and motivating a team to achieve performance goals.
- Created an organized, efficient, and customer-focused work environment that consistently exceeded company standards.
- Managed scheduling, staffing priorities, workflow, merchandising execution, inventory organization, and operational compliance.
- Built strong customer relationships through personalized service, professionalism, and effective problem resolution.
- Collaborated with store leadership to improve operational efficiency and support company initiatives.
- Fostered a positive, accountable team culture focused on continuous improvement and outstanding customer experiences.
Business Manager / Sales Specialist
8 Years 4 Months- Progressed through increasing leadership responsibilities while developing business strategies, improving operational performance, coaching employees, and building long-term customer relationships.
- Key Contributions
- Increased department business by more than 11% year over year through relationship management, operational consistency, and customer retention.
- Built and maintained a loyal client base that generated significant repeat business.
- Trained and mentored new associates on customer service, merchandising standards, operational procedures, and product knowledge.
- Coordinated inventory, visual merchandising, operational organization, and daily department execution.
- Analyzed sales and operational reports to identify opportunities for continuous improvement.
- Recognized by Dillard's executive leadership for developing and maintaining one of the company's most organized, well-merchandised, and visually outstanding departments among approximately 300 store locations.
- Earned a reputation for dependability, organization, and exceptional customer service.
- Developed and implemented strategic sales initiatives to drive revenue growth across store locations.
- Oversaw daily operations ensuring compliance with company standards and customer satisfaction goals.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Directed visual merchandising efforts, enhancing store presentation and increasing customer engagement.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Education
Bachelor of Science - Political Science
Skills
Operations Management
Administrative Leadership
Team Leadership & Development
Employee Coaching & Mentoring
Process Improvement
Customer Experience Management
Organizational Effectiveness
Relationship Building
Performance Management
Strategic Problem Solving
Cross-Functional Collaboration
Workflow Optimization
Community Outreach
Program Coordination
Microsoft Office Suite
Google Workspace
Client relationship building
Cross-functional support
Strong organization
Clerical assistance
Data entry
File management
Team support
Staff support
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Troubleshooting skills
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Relationship building
Team building
Task prioritization
Self motivation
Wireless networking
Interpersonal skills
Analytical thinking
Goal setting
Risk assessment
Interpersonal communication
Professionalism
Time management abilities
Continuous improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members,
- Improved sales by 11% year over year, by improving client retention and staff coaching.
Certification
Community Health Worker Certification
Timeline
Community Outreach & Program Support Intern (Paid Internship)
Altruism, Inc. (Nonprofit Organization)
11.2025 - 05.2026Read More
Area Sales Manager
Dillard's Department Stores
01.2022 - 10.2025Read More
Business Manager / Sales Specialist
Dillard's Department Stores
09.2013 - 01.2022Read More
University of California, Los Angeles (UCLA)
Bachelor of Science from Political Science
Read More
PROFESSIONAL HIGHLIGHTS
- More than 20 years of progressive leadership and operations experience.
- Recognized for building trusted relationships with customers, employees, and organizational leaders.
- Successfully coached and developed employees while fostering accountability and collaboration.
- Improved operational efficiency through organization, planning, and process improvement.
- Increased department performance by more than 11% year over year in a leadership role.
- Earned corporate recognition for maintaining one of the best-presented departments across approximately 300 Dillard's stores.
- Known for professionalism, adaptability, integrity, and delivering exceptional service in fast-paced environments.