ALFONZO ROBINSON
Hooks
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Housekeeping Manager
Wyndham Garden Hotel
Texarkana, TX
08.2022 - 10.2023
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
Chef
Golden Corral
Texarkana, TX
04.2021 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output
- Cross-trained existing employees to maximize team agility and performance
Office Clerk
Texas Department Of Corrections
Huntsville, TX
10.2013 - 04.2021
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Managed multiple projects simultaneously using organizational and analytical skills
Education
Associate of Applied Science - Information Technology, In Progress
Lee College
Baytown, TXSkills
- Collaborative Team Player
- Ability to Work Independently
- Operational Efficiency
- Adaptability
- Conflict Resolution
- Customer service excellence
- Reliability and punctuality
Timeline
Housekeeping Manager
Wyndham Garden Hotel
08.2022 - 10.2023
Chef
Golden Corral
04.2021 - 09.2023
Office Clerk
Texas Department Of Corrections
10.2013 - 04.2021
Associate of Applied Science - Information Technology, In Progress
Lee College