Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfred Banius

Summary

Dynamic Customer Service Representative with 20 years of experience, excelling in delivering exceptional service and enhancing guest satisfaction. Expertise in leadership, problem-solving, and communication fosters a positive environment and a seamless guest experience. Highly skilled in coordinating workflows and managing team dynamics to ensure operational efficiency while maintaining high standards of customer care. A commitment to professional excellence drives the ability to resolve inquiries swiftly, always prioritizing the needs of guests.

Overview

29
29
years of professional experience

Work History

Bell Attendant

PGA National Resort & Spa
02.2025 - Current
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Posted and maintained public area signage for hotel.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.

Bellman / Valet Attendant

Art Ovation Hotel, Autograph Collection
11.2021 - 01.2025
  • Greeted guests in a friendly and professional manner, resulting in a positive customer experience
  • Assisted guests with luggage, including loading and unloading from vehicles, transporting to and from guest rooms
  • Coordinated with other departments to ensure the timely delivery of services to guests
  • Ensured the safety and security of guests and their belongings
  • Delivered packages and messages to guests in a timely and accurate manner
  • Responded to guest inquiries in a timely and professional manner
  • Demonstrated a professional attitude and appearance to create a positive first impression

Lead/Supervisor Valet

Bally's Hotel Resort and Casino
01.2011 - 12.2020
  • Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
  • Facilitated regular team meetings that increased team communication
  • Complied with all safety regulations and practices to ensure customer safety
  • Quickly identified and resolved customer complaints regarding service, resulting in improved customer satisfaction
  • Followed proper procedures for vehicle check-in and check-out to ensure accuracy and efficiency
  • Utilized strong interpersonal skills to build and maintain positive relationships with customers

Industrial Mechanic / Production Specialists

Mercedes Benz
09.1996 - 12.2009
  • Chosen to assists in the start up and development towards Mercedes brand new production line, overseeing the technical maintenance operations
  • In charge of, ensuring newly appointed production line associates are trained/educated on all technical maintenance operations, to produce the newest line of high quality standard vehicles
  • Responsible for accurately programming manufacturing robots, to coordinate with production cycle times
  • Performed quality assurance to identify faults/errors in the manufacturing robots and correct before the start of production
  • Experienced in operating, inspecting, maintaining, and repairing robotics systems, for product development of consumer automobiles
  • Troubleshot mechanical systems to identify problems and develop solutions

Education

Certificate of Completion -

Mercedes Benz Technical School
Bremen / Germany
09.1996

GED -

Paula Modersohn High School
Bremerhaven / Germany
07.1996

Skills

  • Ability to Work in a Team
  • Brand Management
  • Communication Skills
  • Administrative Operations
  • Attention to Detail
  • Customer Satisfaction
  • Professional Appearance
  • Forbes 5 Star training

Languages

German
Native or Bilingual
English
Native or Bilingual

Timeline

Bell Attendant

PGA National Resort & Spa
02.2025 - Current

Bellman / Valet Attendant

Art Ovation Hotel, Autograph Collection
11.2021 - 01.2025

Lead/Supervisor Valet

Bally's Hotel Resort and Casino
01.2011 - 12.2020

Industrial Mechanic / Production Specialists

Mercedes Benz
09.1996 - 12.2009

Certificate of Completion -

Mercedes Benz Technical School

GED -

Paula Modersohn High School

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