Your Name
Summary
Dedicated Customer Service professional with four plus years experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Coca Cola
Cresco Labs
Los Angeles, CA
12.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at correct locations in proper quantities.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Fills, merchandises and rotates products in cold vaults and on the shelf according to procedures and special programs.
Kitchen Supervisor
Music City Bna Concession
City, STATE
05.2021 - 12.2021
- Making quality food for a large influx of people in a fast place environment
- Conducting a team for a successful day, placing daily truck orders.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Monitored food preparation, production and plating for quality control.
- Created new recipes, outlined steps and training staff on correct preparation.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified team weak points and implemented corrective actions to resolve concerns.
Customer Service Advisor/ Senior Tech Supervisor
Valvoline Instant Oil
City, STATE
09.2020 - 06.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended and upsold new products, resulting in Number% increase in revenue.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Explained charges, fees, terms of sales and service agreements to over Number customers daily.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
Customer Service Represen and Inventory Management
Wal-Mart, Walmart
City, STATE
05.2018 - 09.2020
- I was responsible to greet customers and make sure I gave them a clean, fast, and friendly experience
- I worked with the pos and cash handling.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Operated Type computer system, hand-held inventory control device and calculator to fill orders on time.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Education
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Mcgavock Comprehensive High School
High school diploma -
The Academy At Opry Mills
Nashville, TN05.2020
Skills
- Retail (2 years)
- Customer Service (2 years)
- Sales (2 years)
- Cash Handling (2 years)
- Food prep (Less than 1 year)
- Restaurant Experience
- Guest Services
- Supervising Experience
- Merchandising
- Verbal Communication
- Customer Focus & Orientation
- Responding to customer situations
- Development in any professional field
- Self-Motivated
- Good Telephone Etiquette
- Training and Development
- Critical Thinking
- Organization and Time Management
- Active Listening
- Attention to Detail
Timeline
Coca Cola
Cresco Labs
12.2021 - Current
Kitchen Supervisor
Music City Bna Concession
05.2021 - 12.2021
Customer Service Advisor/ Senior Tech Supervisor
Valvoline Instant Oil
09.2020 - 06.2021
Customer Service Represen and Inventory Management
Wal-Mart, Walmart
05.2018 - 09.2020
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Mcgavock Comprehensive High School
High school diploma -
The Academy At Opry Mills