Peggy Bonk
Kemp,TX
Overview
1
1
Language
31
31
years of professional experience
Work History
House Cleaning/Yard Maintenance
Self employed
Fort Worth, TX
04.2013 - Current
- Pre and post construction clean up, interior and exterior . Clean, load materials, demo complete appliances and all debris. Regularly maintained interior / exterior residential and some business properties via self employed or commercially contracted means.
Systems' Administrator
FlightSafety, International
Hurst, TX
02.2009 - 02.2012
- Scheduled and maintained invoicing of various travel itineraries for E & D Department, ID Department and guests. Coordinated physical changes to computer data bases and various systems, entered, updated metadata content and field requirements as needed. Worked with department managers and system or database end users to analyze and define technology solutions to fit business needs. Assisted in all phases from testing, to deployment or implementation, to every day administrative duties of various systems, software programs, databases, etc. Designed logical and physical data or reviews description of changes to data base design to understand how changes to be made affect physical data base (stored data of components, locations, updated materials, file load requirements, etc). Specified how and what various end-users were able to see or perform edits to, within specified data sets or systems. Acted as a lead facilitator of providing end-user permissions, logins, navigational instructions, training etc. Provided tech support services, Performed accurate and top notch troubleshooting and technical support assistance, long distance learning scheduling, beta testing, problem solving and report analysis per regulatory agencies guidelines. and rules, documented detailed processes and issue resolutions and created various FAQ reference materials and presentations or documents. Refined changes to system directories, file structures or content as needed for navigational efficiency, bandwidth, compatibility and dependability.
Technical Support Specialist/ Executive Assistant I
Engineering and Design Dept for FlightSafety Intl. (Courseware Support)
Hurst, TX
10.2007 - 02.2009
- Monitor, oversee and direct all tech support requests via Documentum eRoom data entry system. Responsible for creating, monitoring, prioritizing and adding data and content and files, controlled user access logins and passwords, permissions, roles: created, updated various databases, uploaded various file types, graphics, source files, graphics , verified and updated all FAA approved revisions and all content files were true and correct, tested files to ensure hey were not corrupted, ran software, approval, folders created, as well as perform regularly scheduled backups, reports, etc. We then developed a Documentum based eStore in which i was a big part of its creation. fulfillment of metadata and content files, graphics, pricing, etc and maintained tech support to all users after its roll out and this was a major success and is still used by over 90 facilities today for online ordering of FAA approved courseware materials, schematics, etc. Monitored and redirected all Customer Care Feedback submissions to the appropriate Departments for timely response and resolution of any issues. I also quickly learned and was then assigned guardian of all Matrix Distribution requests and emails, as well as tracking all Matrix DTS/GFS program builds, oversee the tasks for all aircraft specific courseware in work and sending out deployment notices as needed. Updated QMS documents, and Master Document Lists, various training materials, syllabus, etc., as required for upcoming training classes. Trained new teammates at FSI Wichita Cessna MX Learning Center and Cessna.Textron facility. Aided them in enrolling and tracking new and recurrent students, Worked in their database assisting in class time us other requests that pertain to Cessna Online University. Prepare and distribute weekly reports.. Create and move files to archive and other server locations as needed, troubleshoot, resolve various issues and respond to questions daily. Work closely with all CWS departments to ensure that our customers' and vendors' needs are being met and that they have what they need to produce quality courseware, training materials and programs. Assist with various special projects, Issued authorization codes, and performed general administrative duties such as faxing,, making copies, heavy phones, maintain and stock all the department's office supplies, email messaging, meeting minutes, maintain department personnel and training records for the E & D Dept. Manager, schedule travel, lodging and rental cars as needed.
Receptionist/Front Office Assistant/Coordinator
TRC Staffing
Dallas, TX
01.2007 - 10.2007
- Assignment to FlightSafety, International (Courseware Support Facility) Hurst, Texas
- Answered and directed all incoming calls on multiphone line system while sending phone messages to various CWS persons via email and/or written correspondence. Received and forwarded faxes for various CWS personnel. Prepared front office for the day's business, made coffee, opened blinds, warmed up copiers, etc. Copied and collated numerous documents upon request. Greeted visitors, maintained visitor log and issued badges daily. Created, updated, and entered all business administration criteria into Media Workplace database including current vendors' and FSI facilities and contacts' information such as: emails, phone extention or speed dial setup, company or facility names and addresses, job titles and departments. This was maintained routinely and timely. Data entry of new Pilot and Maintenance Initial and Recurrent Labs' testing information for Instructional Design Team, worked on revising/updating inventory spreadsheets for Customer Service Department, handled student enrollments and time extensions for Cessna University Online Training Courses. Assisted Human Resource and Salary Administration Department when needed with various tasks (i.e., job postings, collated and mailed payroll authorizations, created spreadsheets, created, updated and made copies of all TOM course materials, data entry tasks, filing, etc.
Scheduler/Planner
Manpower Staffing for PhotoEtch in Fort Worth
Fort Worth, TX
07.2006 - 01.2007
- Manufacturer of aviation display panels, circuit boards, desktop size simulation devices and 3D technology programs for various customers, including, but not limited to, Boeing, Lockheed, Bell, Helicopter and various other government entities which included military base locations. Created, monitored and closed out FAA approved manufacturing job travelers and operations, closely reviewed all details which included materials used, materials on hand, materials ordered, and made sure arrival date coincided well with promised deadline date to customer, made sure any and all needed materials not on hand or on current order were placed on order immediately and worked closely with vendors establishing and ensuring exact delivery dates, monitored and accurately documented all materials used, labor and costs, all assembly and testing or QC steps were completed, ensured all required authorized signatures were present and basically all FA guidelines for repair or build work was proper and complete.Performed various other duties as well including production, delivery and cost analysis, as well as handling any rework projects with same integrity and diligence.
Data Entry and Administrative Assistant
Imprimis Staffing Agency
Fort Worth, TX
02.2005 - 05.2006
- Assignments as Executive Assistant to CEO for Sundance Square Development Company Ft. Worth, Texas.and two week assignment at a Ft. Worth Travel Agency. Responsibilities included drafting, proofreading and sending various Land/Titles documents, basic accounting, ordering of all office supplies, mail pick up and distribution, ordering and stocking all drinks/ snacks, ordering and picking up of lunch orders for CEO and business guests, update and keep tabs on the CEO's calendar for his attendance to various meetings and social events, scheduled the use of conference room, phones, faxing, copying and various other miscellaneous office duties.
- Second assignment as indicated previously was a two week contract assisting in extensive data entry and file checking process for a prominent Fort Worth travel agency. There i aided in transferring all very confidential and critical personnel data from the old database (Excel) and keyed in the data files, with accuracy, into the new database (Sabre).
Legal Assistant
Charles Kennedy
Arlington, TX
09.2004 - 02.2005
- This was a temporary part time "as needed basis" paralegal position for Attorney who practiced in various areas of law, including but not limited to Probate, Guardianships, Wills, Bankruptcies, Adoptions and Elder Law. Composed, received and mailed legal correspondences,reviewed, updated and closed case files,updated database for closed files, prepared boxes for transit off site storage transit to safe site location, answered phones, etc.
- Attorney at Law
Bankruptcy Specialist / Paralegal
Ramsey Law Firm
Arlington, TX
03.2004 - 08.2004
- Bankruptcy Law Firm for creditors in heavy bankruptcy litigation cases, including, but not limited to, Household Finance, GMAC, Ford Credit, etc. Drafted, proofread and filed numerous litigation documents and pleadings (i.e., Objections, Motions, Discovery, Responses, etc). Determined what next action was needed to take place on the bankruptcy case and made sure documents were filed before critical deadlines. Pleadings were filed throughout the United States so communicated with various Plaintiffs' attorneys in all states and monitored numerous State Courts' activities, handled negotiations regarding interest rate amounts, plan treatments, etc.
- 10/03 to 03/04 Relocation and home search period from Ohio and back to Texas.
Legal Secretary / Paralegal
Craig W. Relman Co
Beachwood, OH
08.2003 - 10.2003
Bankruptcy Case Analyst/Claims
Motions
12.2001 - 08.2003
- For Relief from Stay, Discovery, Subpoenas, etc.), heavy phones, heavy typing, Dictaphone, notices, billing, setting up and maintaining case files, accounting, and communications with various courts regarding trial dates, etc.
- 12/01 to 08/03 Bankruptcy Case Analyst/Claims Person Michael A. Gallo, Trustee (Chapter 13 Bankruptcy Northern District of OhioYoungstown)
- Analyzed case history and figures in order to adequately fund all newly filed Chapter 13 Bankruptcy cases. Performed electronic data entry of creditors' claims, court pleadings, created, proofread and sent numerous correspondences, daily phone conversations with debtors' attorneys, Pro Se debtors, courts and creditors, monitored court docket status, filed court pleadings and claims with court, attended meetings with creditors and debtors' attorneys, reviewed debtors' payment histories, worked to resolve all claim or pleading issues, set up and maintained files, performed ninety day bar reviews on open cases, etc.
Paralegal
The Affiliates and Office Team in Cleveland
Cleveland, OH
08.2001 - 12.2001
- Temporary assignments were: Davis & Young, L. L. P., Akron OH and Tradesmen International Solon, Ohio. Duties included, but not limited to, Dictaphone, typing, drafting of legal documents, phones, filing, maintaining legal calendars and costs, various correspondences, etc.
Paralegal
Foster & Sear
Arlington, TX
04.2000 - 04.2001
- Asbestos Litigation Law Firm)
- Worked on behalf of Plaintiffs in submitting asbestos exposure injury claims to court appointed Trusts. This position required heavy data entry and research of plaintiffs' work history, medical history, daily correspondences, oral communications (plaintiffs and defendants), inperson consultations with plaintiffs, medical reports, setting up and maintaining files, beneficiary information, probate information, trial date information, investigation of household exposure, gathering information and entering into an approved claim form and submitting to the court appointed Trusts before the statute date. Worked with spreadsheets, merge programs, etc.
Paralegal Internship and full time student
Arlington Career Institute
Grand Prairie, TX
07.1999 - 04.2000
- Vecchio & Vecchio, Attorneys at Law, Grand Prairie, Texas: Paralegal Intern work for personal injury law office. Tasks consisted of case briefs, memorandums, settlement brochures, all correspondences, jury verdict summaries, retrieving medical reports, interviewing clients, drafting and filing pleadings with courts, etc.
Returns Processor
Bank One Processing Center
Bedford, TX
04.1998 - 11.1998
- Heavy data entry/ accounting and reconciliations on all chargebacks (returned checks) for various business account clients (ie, WalMart, Hobby Lobby) and various others. Had to go on short term disability leave after being hit by a truck in a car accident at 7 months pregnant. After having baby I decided to return to school.
Receptionist/Secretary/TSR Coordinator
Vinson & Associates
Dallas, TX
10.1997 - 04.1998
- Dallas, Texas: (Job Placement Agency)
- Assignment: LaSalle Partners Management Limited
- Position: Receptionist/Secretary/TSR Coordinator
- Answer multiphone lines for management, engineering and security staff. Dispatched tenant service requests (TSR) and maintained daily log on MP2 software. Also assisted managers by typing various correspondence (letters, reports, etc.), obtain current certificates of insurance on all tenants and contractors and maintain a tracking procedure to keep them current, managed petty cash for concierge services, maintain current tenant and vendor roster, order office supplies, etc.
Deputy Court Clerk & Administrator to Appointed Municipal Court Judge
City of Tool
Tool, TX
05.1995 - 09.1997
- 1½ years) Municipal Judge (10 months)
- Performed arraignments and was sole Court Administrator for this municipality. This included, but was not limited to, sworn complaints, signed and issued numerous warrants, set up costs for fines, established payment plans, maintained court dockets and all court records, presided over all court hearings, sole accountant for all court funds and payment of state fees (court costs), maintained all court records, recorded and forwarded all convictions to Texas Department of Public Safety, delegated community service as needed, handled multiphone lines, created and signed sworn affidavits, performed 1 inquest while in this position, performed all court clerk and judicial duties daily, etc.
Education
Paralegal Studies Diploma - Paralegal Studies Diploma Received May 2000
Arlington Career Institute
Grand Prairie, TX04-2000
High School Diploma -
Arkansas GED Center
Little Rock, AR1999
Skills
Microsoft Office (10 years)
Microsoft Word (10 years)
Microsoft Excel (10 years)
Access (2 years)
Troubleshooting (5 years)
Reconciliation (2 years)
Administrative Assistant (10 years)
Technical Support (3 years)
Office Equipment (10 years)
Office Administration (10 years)
Dispatch (1 year)
Paralegal (6 years)
Analysis (2 years)
Accounting (5 years)
Accounts Receivable (5 years)
Social Media (8 years)
Social Networking (8 years)
Adobe Acrobat (10 years)
Billing (4 years)
Bookkeeping (4 years)
Customer Service (10 years)
Computer Skills (10 years)
Computer (10 years)
Computer Literate (10 years)
Communication (3 years)
Data Entry (10 years)
Data Analysis (2 years)
Detail Oriented (10 years)
Database Management (8 years)
Documentation (10 years)
DNS (1 year)
Editing (10 years)
Email (10 years)
Event Management (1 year)
Email Marketing (Less than 1 year)
Filing (10 years)
Fax (10 years)
Faxing (10 years)
Facebook (7 years)
Financial Analysis (3 years)
Fast Learner (10 years)
Google Analytics (Less than 1 year)
Google Docs (1 year)
General Ledger (5 years)
General Office Skills (10 years)
General Office (10 years)
Honest (10 years)
HTML (Less than 1 year)
Inventory Management (4 years)
Illustrator (Less than 1 year)
Internet (10 years)
Inventory (4 years)
TCP/IP (2 years)
Interpersonal Skills (10 years)
Internet Research (10 years)
Java (2 years)
Keyboarding
Keyboarding (10 years)
Knowledge Management (2 years)
Knowledge Of Medical Terminology (2 years)
Lotus Notes (1 year)
Legal Research (6 years)
Lean Manufacturing (Less than 1 year)
Linkedin (3 years)
Lead Generation (Less than 1 year)
Ms Word (10 years)
MS Office (10 years)
Microsoft Office Suite (4 years)
Medical Terminology (4 years)
Ms Excel (10 years)
Negotiation (2 years)
Networking (3 years)
Notary Public (2 years)
New Product Development (4 years)
Newsletters (1 year)
Netmeeting (2 years)
Outlook (6 years)
Oracle (1 year)
Office Management (3 years)
Organization (10 years)
Office (10 years)
Operations (2 years)
Powerpoint (10 years)
Publisher (1 year)
Problem Solving (9 years)
Public Speaking (1 year)
Process Improvement
Process Improvement (3 years)
Program Management (1 year)
Quality Assurance (2 years)
Quickbooks (2 years)
Quicken (2 years)
Quickbooks Pro (1 year)
Research (10 years)
Receptionist (10 years)
Reporting (3 years)
Retail (2 years)
Records Management (6 years)
Sap (Less than 1 year)
Sharepoint (Less than 1 year)
Social Media (9 years)
Scheduling (3 years)
Training (2 years)
Typing (9 years)
Time Management (2 years)
Team Player (10 years)
Technical Writing (2 years)
Teaching (2 years)
Team Leadership
Team Leadership (Less than 1 year)
Troubleshooting (10 years)
Usability Testing (2 years)
User Experience (4 years)
Visio (1 year)
Vendor Management (2 years)
Vendor Management (1 year)
Visual Basic
Visual Basic (1 year)
Video Editing (1 year)
Vendor Relations (2 years)
Writing (2 years)
Wordpress (1 year)
Windows Xp (10 years)
Windows 7 (2 years)
Word Processing (10 years)
Wordperfect (9 years)
XML (1 year)
Cleanroom
Clean
Clean Room
Janitorial
SQL
Microsoft SQL Server
User Interface (UI)
JavaScript
Project Management
MySQL
Manufacturing
Personal Information
- Title: Part or full time care work wanted
- Work Permit: Authorized to work in the US for any employer
Languages
English
Professional Working
Timeline
House Cleaning/Yard Maintenance
Self employed
04.2013 - Current
Systems' Administrator
FlightSafety, International
02.2009 - 02.2012
Technical Support Specialist/ Executive Assistant I
Engineering and Design Dept for FlightSafety Intl. (Courseware Support)
10.2007 - 02.2009
Receptionist/Front Office Assistant/Coordinator
TRC Staffing
01.2007 - 10.2007
Scheduler/Planner
Manpower Staffing for PhotoEtch in Fort Worth
07.2006 - 01.2007
Data Entry and Administrative Assistant
Imprimis Staffing Agency
02.2005 - 05.2006
Legal Assistant
Charles Kennedy
09.2004 - 02.2005
Bankruptcy Specialist / Paralegal
Ramsey Law Firm
03.2004 - 08.2004
Legal Secretary / Paralegal
Craig W. Relman Co
08.2003 - 10.2003
Bankruptcy Case Analyst/Claims
Motions
12.2001 - 08.2003
Paralegal
The Affiliates and Office Team in Cleveland
08.2001 - 12.2001
Paralegal
Foster & Sear
04.2000 - 04.2001
Paralegal Internship and full time student
Arlington Career Institute
07.1999 - 04.2000
Returns Processor
Bank One Processing Center
04.1998 - 11.1998
Receptionist/Secretary/TSR Coordinator
Vinson & Associates
10.1997 - 04.1998
Deputy Court Clerk & Administrator to Appointed Municipal Court Judge
City of Tool
05.1995 - 09.1997
Paralegal Studies Diploma - Paralegal Studies Diploma Received May 2000
Arlington Career Institute
High School Diploma -
Arkansas GED Center