Vanessa Rhodes
Embracing Life
Bradenton
40
years of professional experience
Motivated and reliable Administrative Case Manager with year's experience. High performing individual, creative and able to relate to clients, staff, and co-workers easily. I'm also a person who is eager to expand my skillset and knowledge. Authorized to work in the US for any employer.
Work History
House Parent/Support Staff Member
7 Years 6 Months- Supervised daily activities, ensuring a safe and supportive environment for youth.
- Implemented individualized care plans to address emotional and behavioral needs of residents.
- Coordinated recreational and educational programs, fostering personal development and social skills.
- Mentored staff on best practices in child care, enhancing team performance and resident outcomes.
- Evaluated program effectiveness through regular assessments, leading to continuous improvements in service delivery.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
Client Service Representative
1 Year 5 Months- Provided exceptional customer support to enhance client satisfaction and engagement.
- Resolved client inquiries efficiently, ensuring timely responses and effective solutions.
- Conducted needs assessments for clients to offer tailored service recommendations.
- Coordinated communication between departments to streamline service delivery processes.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Case Manager
30 Years 1 Month- Maintain accurate client files with correct documentation
- Worked closely with the public sector
- Intake information on clients relevant to the application process
- Advocate on behalf of clients who lack essential education
- Determine eligibility and recertification
- Printed, copied, and faxed transmittals on a daily basis
- Tracked all services to clients
- Acted as a representative for the company
- Developed plans to improve clients well being
- Participated in meeting/workshops to advance work performance
- Maintained case records
- Generated detailed reports
- Communicated with the public to maintain accuracy of information
Education
GED
Associate of Arts - Health Administration
Skills
COMMUNITY OUTREACH (Less than 1 year)
FILING (10+ years)
MICROSOFT OFFICE (10+ years)
MS OFFICE (10+ years)
OFFICE ORGANIZATION (10+ years)
Case Management
Documentation
Problem solving
Management
Health and safety
Academic support
Menu planning
Medication administration
Attendance documentation
Case management
Schedule coordination
Emergency response
Additional Information
- SKILLS & ABILITIES
- Office Organization
- Filing
- Scheduling
- Report Generation
- Community Outreach
- Proficient in Microsoft Office
- Eligibility Determination
- Management of Case Files
- Recertification
- Resource
- Referral
- Record keeping and Management abilities
- 30+ years working in the public sector
Timeline
Client Service Representative
Salvation Army
10.2022 - 03.2024Read More
House Parent/Support Staff Member
Embracing Life
01.2019 - CurrentRead More
Case Manager
Manatee Community Action Agency
09.1986 - 10.2016Read More
Manatee Technical Institute
GED
Read More
Liberty University
Associate of Arts from Health Administration
Read More