Summary
Work History
Education
Skills
Timeline
pwb
Chuntell Gates

Chuntell Gates

Longview,WA

Summary

Administrative professional with a proven track record of successfully managing offices and handling billing for medical and non-medical organizations. Highly organized self-starter proficient in account reconciliation, payroll taxes, general ledger accounting, financial analysis, report writing, and journal entries. Experience billing most insurances and personal injury claim management as well as L & I claims . Can type 55 words per minute and a great multi-tasker. I am a problem solver and natural leader but excellent team player as well. I will always go above and beyond for my place of employment and those we serve. Detail-oriented Admin and Accounting Assistant Dependable professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in bookkeeping and insurance billing with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Personable and driven, well-suited for supporting financial operations and maintaining accuracy. Knowledge of basic accounting principles Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.

Work History

Office manager /Bookkeeper / Lead Supervisor Cleaning Technician

Simply Spotless
Longview, WA
04 2009 - 12 2019
  • Assisted the owner in running the operations of the business by conducting all AP/AR functions, scheduling staff, handling client invoicing and collections, managing all inventory and ordering of supplies as well as training and supervising new employees and conducting audits resulting in repeat business and an increase in clients through referrals, backup in field technician supervisor
  • End of day reconciliation, bank deposits, daily, weekly and monthly accounting reports
  • Quickbooks payroll, microsoft office word and excel, Adobe, and other computer software needed
  • Client billing invoices and collections, AP/AR, payroll
  • Inventory control and ordering, answering telephones, scheduling, performance audits
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
  • Established team priorities, maintained schedules and monitored performance.

Training Supervisor / Bookkeeping and Payroll Assistant/ Deadline Editor

American River Research
Kalama, WA
01 1996 - 01 2014
  • Conduct full-cycle consumer repoting
  • placing product with consumers after leaving products to test we return and ask questions and record answers of said product to produce data in deciding which product to mass produce and go to market with
  • Filling quotas recording data , meeting deadlines
  • Supervising training employees field study preparation and fulfillment
  • Editing, payroll, answering telephones, data entry
  • Validating material and consumer responses bookkeeping and scheduling employees

Hi Volume Bartender

Pastime Saloon
CastleRock, WA
03 2006 - 01 2009
  • Worked all night and weekend high volume shifts , organized and ran Monday Poker nights , took orders, made drinks , short order cook , clean up , dish washing, end of shift reconciliation, closing procedures, enable /disable alarm systems, cash handling , credit card and POS machine entry and usage, answer phones
  • Served high customer volumes during special events, nights, and weekends
  • Organized bar inventory and storage procedures to keep stocked
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures,.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Hi Volume Bartender

Applebees Bar and Grill
Longview, WA
10 2004 - 02 2006
  • Filling drink and food orders , customer service , make drinks , answer phones, put in food and beverage orders into computer POS from customers, cash handling, customer service, clean up, end of shift reconciliation, waiting tables in bar area.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stocked
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Chiropractic Assistant & Scheduler/ Insurance Billing Specialist

First Choice Medical formerly Bowlby Chiropractic Center
Longview, WA
10 2000 - 10 2004
  • Collecting co payments verifying insurance, dictation , scheduling, answering telephones, cash handling, insurance billing , L& I claim managing, patient education class assistant,spinal screenings, patient flow, report running, end of day reconciliations and bank deposits and overalloffice management.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
  • Assisted in coordinating community health events, increasing clinic visibility and patient engagement.
  • Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Conducted patient education on post-visit care to promote faster recovery, using easy-to-understand language and materials.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Developed patient education materials, improving understanding and compliance with treatment regimens.
  • Input patient data into computer system using eagle soft and checked information for accuracy.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Assistant Front Desk Manager/ Chairside Dental Assisting cross trained

Pacific Dental
Woodland, WA
11 1999 - 10 2000
  • Answering phones, scheduling patients, collecting co-pays, insuranceverification and billing, patient finance coordination, data entry, quick books, back office Chair-side dental assisting cross trained
  • Maintained accurate financial records, processing payments and balancing cash drawers daily.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Scheduled and confirmed patient appointments.

Education

Certificate in Dental Assisting & Front Office Management w/ Billing - Dental

Concorde Career Institute
2000

High school diploma - General Studies

Kalama Jr Sr High School
Kalama, WA
June.1999

Skills

  • problem solving
  • team work and collaboration
  • ms office
  • self motivated
  • active listening
  • multi tasking abilities
  • excellent communication skills
  • flexible and adaptable
  • critical thinking
  • decision making
  • detail oriented
  • time management
  • Insurance verification (6 years)
  • Medical office experience (6 years)
  • Medical Scheduling (6 years)
  • Project management (5 years)
  • Microsoft Office (10 years)
  • Computer skills (10 years)
  • Tax experience (10 years)
  • Management (10 years)
  • Payroll Tax (6 years)
  • Human resources (5 years)
  • Office professional with excellent customer service skills (10 years)
  • Dental office experience (2 years)
  • Dental Assisting (2 years)
  • Office manager experience (10 years)
  • Medical billing (6 years)
  • Bookkeeping
  • Reception expertise
  • Word processing
  • File management
  • Database administration
  • Clerical support
  • Account Reconciliation
  • Office administration
  • Organizational skills
  • General accounting
  • A/P and A/R expertise
  • Records Maintenance
  • Medical claims submission
  • Medical coding knowledge
  • Medical terminology expert
  • Payment posting
  • Workers' compensation
  • Credit and collections
  • Patient Scheduling
  • Physician billing
  • Administrative support

Timeline

Office manager /Bookkeeper / Lead Supervisor Cleaning Technician

Simply Spotless
04 2009 - 12 2019

Training Supervisor / Bookkeeping and Payroll Assistant/ Deadline Editor

American River Research
01 1996 - 01 2014

Hi Volume Bartender

Pastime Saloon
03 2006 - 01 2009

Hi Volume Bartender

Applebees Bar and Grill
10 2004 - 02 2006

Chiropractic Assistant & Scheduler/ Insurance Billing Specialist

First Choice Medical formerly Bowlby Chiropractic Center
10 2000 - 10 2004

Assistant Front Desk Manager/ Chairside Dental Assisting cross trained

Pacific Dental
11 1999 - 10 2000

Certificate in Dental Assisting & Front Office Management w/ Billing - Dental

Concorde Career Institute

High school diploma - General Studies

Kalama Jr Sr High School

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Chuntell Gates