Alfred Dawkins

• Conducted quality control inspections of work to monitor and resolve problems. Developed and worked directly with major gaming corporations such as Harrah's Entertainment, GAN, Liberty Gaming, Miomni, Boyd Gaming, Stations, STG, and Cantor Gaming.
• Constructed sports wagering implementation and development, along with training. Provided customers with contests, lines, sports odds, and information across all major sports. Created and developed tools to make the process run more efficiently and in a timely manner.
• Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals while maintaining compliance through the Nevada Gaming Control Board gaming MICS.
• Directed team members to provide exceptional service to all customers and vendors, maintaining a professional relationship with established businesses, industry insiders and clientele. Became the "go-to" for other establishments to contact for resolving issues and troubleshooting.
• Troubleshooting and implementing innovative ideas to help facilitate work and reduce workload time, with increased efficiency and effectiveness. Oversaw and was responsible for electronic transmissions of an average of $250 million annually.

• Resolved network alarms, recognizing jeopardizing conditions and notifying Manager of risk potential.
• Provided support, troubleshooting and restoration services for physical equipment and connectivity services, including networks, video conferencing, internet and phone systems.
• Led technical operations and maintenance tasks to maintain cross-organizational technology infrastructure effectiveness.
• Assisted with answering phones, filing paperwork, entering data to support operations department.
• Assisted with training of new employees, offering constructive feedback on completion of job tasks.

• Facilitated payment of invoices due by sending bill reminders and contacting clients.
• Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
• Charged expenses to accounts and cost centers by analyzing invoice and expense reports.

• Performed data entry tasks with high accuracy
• Monitored racing performances and money transferred electronically.
• Help provide customer support
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Main duties included taking wagers, and writing tickets for race and sports wagering.

Assisted in the moving of wagering odds and betting lines and provided customers with up-to-date information on sports and upcoming events.