Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Alfred Gad

Prosper,TX

Summary

Demonstrative Infrastructure Manager with extensive understanding of business continuity and virtualization. Enthusiastic professional tasked with overseeing administration of user accounts. Determined Infrastructure Manager with understanding of principles of network design and architecture. Bilingual employee with over 20 years of supervising projects in Windows and IT environments. Talent in using positive supervisory techniques to drive maximum team productivity. Successful at optimizing security standards, improving planning processes and managing systems implementation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.

Overview

23
23
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

IT Infrastructure Manager

TCC
IRVING, TX
10.2021 - Current
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement, Reduce time to hire by staying aligned with all teams involved.
  • Integrate apps with SSO using Ping Identity, and SAML.
  • Ensure data integrity between SaaS tools and test and implement new services and keep up to date with features offered in existing services
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to our vision.
  • Oversaw development and implementation of improvements to support and network operations.
  • Coordinated projects, defined scope and managed milestones.

Sr. System Admin – Security Analyst

Heartland Automotive Services
IRVING, TX
05.2016 - Current
  • Created customized development frameworks for customers based on specific business goals and budgetary constraints.
  • Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
  • Identified areas that could be improved through specific processes to be 5 - 7 business days, instead of 6 - 8 weeks, addition of new software and hardware.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

System Admin – Security Analyst

Arrowhead Products
Los Alamitos, CA
07.2014 - 04.2016
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Conducted security audits to identify vulnerabilities.
  • Oversaw software configurations and updates for HQ systems across manufacture building & designers department.
  • Reduced security risks by 90% through enhancing protocols and ensuring adherence to regulations (MFA/VPN).
  • Recommend improvements in security systems and procedures.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior IT

SITA.AERO
Los Angeles, CA
09.2012 - 06.2014
  • Improving IT response time from 10 minutes to 4 minutes to improve SITA SLA.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.

IT Specialist

Booz & Company
, CA
01.2006 - 12.2011
  • Provided Tier 2 IT support to non-technical internal users through desk side support services.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

IT Specialist

Booz Allen Hamilton, BAH
, CA
01.2000 - 01.2006
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

B.A. - B.A in Business Administration

Higher Institute of Cooperative & Managerial
CA
09.2002 - 06.2008

Skills

Multitasking Abilities

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Accomplishments

· Achieved multiple projects by introducing RMM/MDM for our 560+ stores.

· Resolved product issue through user testing.

· Documented [KB's] which led to seamless Helpdesk process.

Software

O365

Timeline

IT Infrastructure Manager

TCC
10.2021 - Current

Sr. System Admin – Security Analyst

Heartland Automotive Services
05.2016 - Current

System Admin – Security Analyst

Arrowhead Products
07.2014 - 04.2016

Senior IT

SITA.AERO
09.2012 - 06.2014

IT Specialist

Booz & Company
01.2006 - 12.2011

B.A. - B.A in Business Administration

Higher Institute of Cooperative & Managerial
09.2002 - 06.2008

IT Specialist

Booz Allen Hamilton, BAH
01.2000 - 01.2006

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Alfred Gad