Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Alfred Lamptey

VA

Summary

Diligent IT consultant with an active DoD Secret Clearance offering 8 years of extensive experience in a global technology, servicing and repairing equipment.

CompTIA A +, Network +, and Security + Certified. Proficient in analyzing both field and remote incidents and resolve faults by troubleshooting and diagnosing to fix diverse problems while adapting easily to challenges of each work assignment and meeting tight deadlines. Scored region-leading QST rating based on internal review (98.76%). Seeking to leverage solid technical skills and abilities to advance my career in technology

Overview

7
years of professional experience

Work History

US EYE
Sarasota, FL

Desktop Support Engineer /Active Directory Administrator
01.2021 - Current

Job overview

  • Assisted engineers in managing and maintaining Active Directory infrastructure, including user account management, group membership, and access control.
  • Conducted routine AD backups and executed disaster recovery procedures, ensuring data protection and business continuity.
  • Developed and executed migration plans to upgrade Active Directory, minimizing disruption and ensuring a seamless transition to newer versions.
  • Monitored the VPN infrastructure's performance and availability but keeping an eye on the the servers, bandwidth usage and potential security threats. Managed user access by creating and disabling user accounts, resetting passwords, and handling access requests based on our security policies.
  • Used Server Management Studio query execution plan to identify which parts of queries were taking the most time to complete while performing index optimization tasks.
  • Set up monitoring alerts to inform our team when query execution times exceed predefined thresholds I set.
  • Tested SQL queries with a variety of scenarios and data volumes to ensure performance improvements are consistent and reliable.
  • Implemented Active Directory security measures, including multi-factor authentication and fine-grained password policies, enhancing system security.
  • Participated in deploying and integrating new applications with Active Directory, ensuring seamless authentication and access control.
  • Collaborated with the helpdesk team to resolve end-user issues related to Active Directory authentication and authorization.
  • Conducted periodic security audits and compliance checks to ensure adherence to organizational policies and industry standards.
  • Used Manage Engine ticketing system to track, manage, speed up and deal effectively with incidents while creating knowledge based support articles for tier 1 and 2 support analysts

GENERAL ELECTRIC
Framingham, MA

IT Service Desk Engineer
02.2019 - 01.2021

Job overview

  • Developed and implemented complex internet and intranet applications on multiple platforms.
  • Guided users on using Azure storage for cloud-based file storage and helped set up backup and recovery solutions using Azure Backup and Azure Site Recovery.
  • Used remote login tools(Bomgar & LogMeIn Rescue) to assist clients with technical issues and product questions.
  • Demonstrated advanced product knowledge to solve customer issues while walking them through software configurations to maximize service functionality.
  • Ensured the functionality of VPNs services to make certain internal company tools, applications and documents accessible to employees from outside the office.
  • Implemented appropriate security measures such as two-factor authentication, encryption protocols, and access controls, to safeguard VPN infrastructure and protect sensitive data.
  • Created and implemented new troubleshooting processes in the FreshService ticketing system, improving efficiency and response rate of tier 1 and 2 helpdesk technicians.
  • Setup secure Wi-Fi, LAN and VoIP network at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
  • Served as a technical liaison with division technical support staff, outside vendors, and serve as vendor contact on technical issues.
  • Installed and customized new computers with site-based software/drivers; upgrade/update software as needed.
  • Verified technology purchases and provides logistical support for new deliveries on physical set-up and placement.

SHORTHOUSE LIMITED
Norwich, UK

Junior IT Systems Administrator
01.2017 - 01.2019

Job overview

  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Collaborated with internal teams to resolve customer issues and support customer service goals.
  • Planned, implemented, and maintained a Windows domain based infrastructure.
  • Used Azure AD to host virtual machines, provisioned VMs and troubleshot VM performance issues.
  • Deployed virtualized desktops in Azure.
  • Handled user account access management, assigning credentials, distributing permissions and terminating defunct users in Azure AD.
  • Used the Azure security center to help users ensure their cloud security posture and respond to security alerts.
  • Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
  • Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.

United States Army National Guard
Fredericksburg, VA

92Y UNIT SUPPLY SPECIALIST
07.2020 - Current

Job overview

  • Prepare section documentation for all supply- and equipment-related activities.
  • Supervise automated tracking program for unit supplies.
  • Manage supply requests, movements and preservation of group supplies.
  • Arrange and control weapons and ammunition in security areas.
  • Receive, inspect and deliver installation supplies and equipment.
  • Prepare unit and organizational supply documents and operated unit-level computers.
  • Schedule large shipments and plan logistics to reserve sufficient storage space for incoming items.
  • Correspond with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Operate unit-level computers
  • Complete regular inventory counts to document unit equipment.

Education

Quinsigammond Community College
Worcester, MA

Associate of Science from Cyber/Computer Forensics and Counterterrorism
2021

University Overview

COMPTIA

CompTIA A+ Certified. CE | CompTIA Network+ Certified. CE | CompTIA Security+ Certified. CE

University Overview

Skills

  • Customer Service
  • Adaptability
  • Azure Cloud Computing
  • Virtual Private Networks (VPN)
  • Structured Query Language (SQL)
  • Communication Proficiency
  • AD Upgrades & Migrations
  • AD Health Checks and Troubleshooting
  • DNS and DHCP Configuration (SolarWinds)
  • Remote Control and Remote Desktop Protocols
  • Workflow Automation (Powershell Scripting, SQL)
  • Microsoft Office Suite
  • Windows Security & Access Control
  • End Point Protection
  • Operating Systems (Windows, MacOS, iOS, Android, Chrome OS)
  • Service Desk Support (Service Now, FreshService, ManageEngine)
  • Multi-factor Authentication (MFA) Implementation (Azure and Okta)
  • Disaster Recovery and Backup Procedures
  • End-user Support and Training
  • Group Policy Management
  • Active Directory Design, Implementation, and Administration
  • Troubleshooting and Diagnostics

Additional Information

Additional Information

Active DoD Secret Clearance | 2021 - Present

Timeline

Desktop Support Engineer /Active Directory Administrator
US EYE
01.2021 - Current
92Y UNIT SUPPLY SPECIALIST
United States Army National Guard
07.2020 - Current
IT Service Desk Engineer
GENERAL ELECTRIC
02.2019 - 01.2021
Junior IT Systems Administrator
SHORTHOUSE LIMITED
01.2017 - 01.2019
Quinsigammond Community College
Associate of Science from Cyber/Computer Forensics and Counterterrorism
COMPTIA
CompTIA A+ Certified. CE | CompTIA Network+ Certified. CE | CompTIA Security+ Certified. CE

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Alfred Lamptey