Alfred Lewis

Served as Program Manager supporting the Federal Bureau of Investigation (FBI), Calgary Police Service, Los Angeles Sheriff's Department, and the Virginia State Police. Responsible for managing customer requirements and expectations, responding to change by controlling cost, schedule, and performance while managing personnel and resources with an annual budget in excess of $4M. Served as the company’s interface between PVM and the clients ensuring the customer’s needs are met in accordance with the Statement of Work (SOW). Leads various teams responsible for maintaining three Palantir Applications within the Enterprise Knowledge Analytic Platform (EKAP). Creates both bi-weekly and monthly status reports for the FBI’s Director of Intelligence (DI), Enterprise Security Operations Center (ESOC) Security Division and each agency of Law Enforcement. Led engineering team in the development of future technologies such as AIP/ML within Palantir’s application platform.

• Led team of software engineers responsible for providing oversight and monitoring of Palantir’s software and hardware health via application stability feeds
• Monitor’s Jira board in coordination with the FBI and Law Enforcement to ensure priority tickets are addressed in a timely manner, ensures team validates fix action prior to closing
• Completes monthly invoicing to each agency within the Invoice Processing Platform (IPP)
• Tracks burn rates for each contract within program portfolio
• Directed team to take corrective actions after Data Base corruption, implemented plan of action conference call with administrators and Chief Technology Officer
• Team copied over 3 terabytes of data, ensuring data integrity
• Instituted metrics reporting to ensure client’s ability to quantify team’s performance based upon the SOW.
• Proved successful working within tight deadlines and a fast-paced environment
• Conducted employee appraisals and provided feedback

Responsible for providing upfront systems engineering support for all Special-Order Projects supporting the National Geospatial Intelligence Agency (NGA) in Data Center Services to include Cloud (AWS), Data Base Management, and both Virtual and Physical Servers, User Facing Services and Transport Services ensuring that each effort is in scope with NGA’s baseline architectural standards. Serves as the customer’s technical point of contact for any questions and issues that may arise during project development. Works side-by-side with contractor and government personnel to ensure all issues related to the project and infrastructure are addressed prior to project submittal and development of the Project Management Plan. Leads weekly tag-ups and provides daily updates to government leadership

• Led team of 4 engineers providing engineering review on 61 projects in support of the new Next NGA West (N2W) location
• Selected to serve as Gate Team Operational lead becoming liaison between government and contractor leadership
• Developed and provided briefs to each Core Service Area lead on procedures supporting newly created Infrastructure Technology Board
• Develops and briefs TEI Director weekly on newly submitted IT projects; provided the Director approval/disapproval recommendation on each project
• Delivers quarterly metrics to TEI leadership and stakeholders
• Coordinates with Project Managers, engineers, and government representatives to ensure shared understanding of customer requirements

Responsible for the planning, execution, and closing of a multitude of complex projects within Data Center services on the medium to large scale. L eads the design and implementation of the customer’s project requirements and works hand in hand with the project team to resolve areas of technical deficiency, ensuring projects are in full compliance with mandated Information Assurance Program standards. Provided integral input into project development by identifying staffing levels, project cost, potential project risks, timelines and critical tasks associated with each project. Conducts weekly tag-ups and provides daily project status updates to management

• Responsible for the rapid implementation of mission critical data center projects valued in excess of $665K during 3-month period
• Managed cost, schedule, scope and overall performance of projects in accordance with PMBOK and established Portfolio and Project Management standards
• Executes IT/IS processes to ensure successful transition of projects to operations and sustainment
• Delivers required project transition and closeout documentation for both historical and operational use
• Communicates internal resource and project support needs to all elements of the IT/IS program
• Reviews customer requirements to ensure project team members understand full scope of project deliverables

Responsible for overseeing projects within Compute Services beginning with the planning stage, working through implementation, testing and the transition to Operations and Sustainment. Provided integral input into project development by identifying staffing levels, project cost, potential project risks, timelines and critical tasks associated with each project ensuring the customer’s needs were met. Provided weekly project status updates to the Compute Service Area Manager and Deputy.

• Selected to oversee $1M stalled project, ensured customer contractual needs were met and project finished within scope
• Developed basis of estimates supporting projects and operations & sustainment transitions
• Provided weekly project status briefs to government leadership
• Led the $3.4M Integrated Analytical Environment transition
• Coordinated with project leads to verify project schedule and timeline validity

Managed Communications Control Center. Led 34-member team who provide senior leaders 24/7/365 situational awareness on the $337M enterprise network. Facilitated the integration of activities to coordinate network services, help desk and infrastructure functions for 65,000 customers world-wide. Identified operational security discrepancies for web-based work centers and coordinated corrective actions based on countermeasures determined by risk assessment processes. Conducted employee appraisals and provided feedback.

• Directed Command level virus protection efforts, safeguarded 53,000 network devices from malicious attack while tracking 100 outbreaks
• Led a diverse group during the coordination of 705 authorized outages, securing services for 65,000 users and 43 VIPs
• Bolstered network availability for 100 global sites and 12 bases by proactively managing 500 command and control system outages

Led diverse team of 40 military and 24 contractors in austere conditions. Managed assets in excess of $41M. Analyzed adverse trends affecting the installation of both fiber optic and copper cabling throughout the area of responsibility. Oversaw 4,700 mobile assets supporting combat operations for both secure and non-secure voice and data feeds. Conducted employee appraisals and provided feedback.

• Guided the installation of a $3M tactical air navigation system, the first remote maintenance capability in Central Command
• Directed 79 projects valued at $175M, reallocated resources ensuring time-sensitive projects completed on-time and within budget
• Mandated communications supply system overhaul, ingenuity averted work stoppage on $22M infrastructure
• Supervised $8M instrument landing systems relocation, advanced support for the Department of Defense's busiest airfield

Directed manpower, personnel, and force structure for 1,400+ Communications and Information personnel at 24 locations worldwide. Evaluated personnel utilization and career field development for six Communications specialty codes command wide. Interpreted and implemented Department of Defense and Air Mobility Command policies relating to operations management.

• Managed $2M in training resources, filled more than 200 training quotas
• Negotiated KC-135 Stratotanker manpower requirements for new Seymour Johnson unit, met 2008 activation
• Teamed with command-and-control program manager, reduced communications positions overseas by 33%, saved 22 stateside positions
• Information Assurance Skills Standards assessment certification lead, validated Department of Defense testing standards, led Air Mobility Command to the top completion rate in the Air Force

Managed 30-person engineering team responsible for maintaining a $36M wide area network. Oversaw 14 metropolitan area networks serving 65,000 customers and 40,000 workstations. Ensured implementation and enforcement of national, Department of Defense, and Air Force security policies and directives. Oversaw command’s unique architecture and provided network status briefings to senior leaders. Evaluated network systems, software, and hardware testing to determine applicability to customer needs. Conducted employee appraisals and provided feedback.

• Supervised command's smart card logon implementation, 65,000 users compliant with Department of Defense mandate
• Crafted element's yearly budget plan, flawlessly executed $5M annual budget
• Orchestrated $450K server replacement project, decreased server footprint by 30%, triggered savings of $108K in annual maintenance fees
• Oversaw unique enterprise level antivirus solution, 40 exchange systems compliant leading to zero e-mail system infections
• Solved leaderships #1 complaint for email by cutting 3M suspicious messages per week, spearheaded #330K e-mail relay installation

Managed 25-person engineering team responsible for maintaining a $36M wide area network. Oversaw 14 metropolitan area networks serving 65,000 customers and 40,000 workstations. Deftly directed enterprise messaging, Blackberry, Defense Message System, Automated Message Handling System, and Information Workspace support for users worldwide. Provided situational inputs to technical documentation and presented network status briefings to senior leaders. Conducted employee appraisals and provided feedback.

• Authored command's wireless e-mail policy, standardized equipment procurement for 900 users
• Led sensitive e-mail systems accreditation, $4M process compliant with Air Force standards
• Managed $242K technical refresh, upgraded 30 enterprise exchange servers
• Mandated evaluation of latest e-mail system software, 400-hours evaluation proved compatibility, enhanced service for 85,000 user and organizational mailboxes

Supervised 19 military and 2 civilian Event Management technicians. Responsible for coordinating, recording and monitoring all trouble calls to the AMC NOSC for over 80,00 command-wide customers. Performed diagnosis and resolution of computer problems for HQ AMC, USTRANSCOM, AFCA, 375 AW and 19 tenant units. Accountable for the $36M base metropolitan area network to include 50 local area networks and three internet gateways. Provided briefs to command level personnel on the nature and impact of significant outages.

• Supervised cradle-to-grave control of 20K network outages ensuring information superiority
• Developed procedures, training breakdowns and checklists for 37 recurring event management tasks
• Directed AFCA/AMC network consolidation preparations IAW AF CIO's one-base-one-network directive
• Reorganized Network Operations and Security Center help desk trouble ticketing process, efforts cleared ticket backlog and improved network service

Managed the Standard Base Level Computer System supporting a base population of more than 7,700 records assigned to 101 units. Provided technical computer training and daily guidance to 400 personnel. Coordinated with functional users, analysts, Defense Mega Center operations, and Base Network Control Center personnel on resource capability, operations, reports, output products, and production problems. Provided training for the Military Personnel Flight and Commander Support Staffs on Personnel Concept III programs and usage.

• Completed consolidation of Yokota's PC-III endpoints, allowing universal connectivity on the LAN
• Designed and implemented an electronic transaction register database eliminating more than 40 boxes of paper annually
• Conducted individual work center training in support of the Air Force's new Personnel Data System
• Loaded PC-III and Milmod software on 28 new PCs with zero mission disruption in support of Milmod setup

Responsible for resolution of Headquarters Air Force purges and reject transactions. Performed scheduled system backups and releases for Personnel Concepts III. Troubleshoots PC-III and communication line problems. Focal point for Direct English Systems Administrator for PC-III core endpoints, troubleshoots and assists personnel in resolving hardware problems to include modems, terminals, and printers. Assigns initial logins and passwords to system users.

• Reconfigured over 130 PC-III connections from outdated modems to the base wide area network
• Researched HAP purge transactions to ensure appropriate correction action was taken reducing the number of rejects by 90%
• Revamped the JUMPS tracking system, reduced the overdue MPF transactions by 97%

Responsible for the daily management of Personnel Concept III through daily file maintenance. Reviews gateway and endpoint status reports ensuring daily file refreshes are received and processed. Assigns logins and passwords to users and provides initial PC-III procedures training. Maintains PC-III and base level local tables, monitors the military personnel automated digital network traffic and takes corrective action necessary to ensure timely processing of personnel actions. Coordinates with interface systems operators, systems analysts, and functional users on resource capability, operations, reports, output products and production problems.

• Oversaw the communication link for over 250 computers and printers, 7 minicomputers, the base level computer system, and HQ AFMPC's computer
• Authored and implemented procedures for processing PC-III system releases
• Established schedule for backup of all PC-III endpoints, reducing the possibility of lost files
• Responsible for all long-haul circuits supporting 8 geographically separated units leading to a 95% up time rate