ALFRED LOTT II
Silver Spring,MD
Summary
Results-driven Help Desk Lead with a strategic mindset and over a decade of experience in software engineering and project management. Expert in advanced software systems, engineering principles, and business development, with a proven track record of leveraging Agile methodologies to drive project success. Known for exceptional leadership and MicroStrategy implementation, I am committed to delivering innovative solutions that enhance operational efficiency and drive business growth. Experienced in managing technical support operations with a focus on user management and account creation. Developed and implemented software solutions to enhance asset tracking and reporting, facilitating cross-departmental collaboration to improve project outcomes. Proficient in utilizing ticketing systems such as Service Now and Remedy to streamline help desk support processes. Demonstrated ability to analyze performance metrics for informed decision-making, contributing to operational efficiency.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
E-Commerce Manager, Business Owner
Ebay Enterprise
Silver Spring, Maryland
02.2025 - Current
- Developed and implemented comprehensive e-commerce strategies to enhance online visibility and drive sales growth.
- Analyzed market trends and consumer behavior to optimize product listings and improve customer engagement.
- Managed inventory levels and supply chain logistics to ensure timely order fulfillment and reduce operational delays.
- Conducted regular competitor analysis to identify opportunities for innovation and maintain a competitive edge in the industry.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Maintained accurate records of orders placed online.
Asset Management Specialist
National Science Foundation
Alexandria, VA
10.2024 - 02.2025
- Managed asset allocation strategies to optimize resource utilization.
- Facilitated cross-departmental collaboration to enhance project outcomes.
- Developed training materials and conducted workshops for team members.
- Analyzed performance metrics to inform decision-making processes.
- Implemented software solutions to streamline asset tracking and reporting.
- Managed asset tracking and inventory for federal research projects.
Help Desk Account Management Team
HSC Pediatric Center
Washington, United States
02.2023 - 04.2024
- Managed user account creation by generating unique digital identities, including usernames, passwords, and emails.
- Assigned roles and permissions for system access, ensuring appropriate security settings were configured.
- Utilized interfaces such as Windows Settings and Active Directory for efficient account management.
- Contributed to the overall security and functionality of enterprise applications at HSC Pediatric Center.
Help Desk Lead
Children's National Hospital
Washington, United States
08.2015 - 02.2024
Desktop Engineer
Lafayette Federal Credit Union
Lanham, MD
03.2011 - 08.2015
- Delivered technical support to end-users, resolving hardware and software issues promptly.
- Managed desktop system installations, configurations, and upgrades, ensuring optimal performance.
- Collaborated with IT teams to enhance network security and efficiency.
- Implemented ITIL best practices to improve service delivery and customer satisfaction.
- Provided training and support to staff on software applications and technologies.
- Provided technical support for desktop and laptop systems across the organization.
Education
Microsoft Systems Administration -
Computer Networking Technology Program
Annapolis, MD 09.2009 - 11.2010
Bachelor of Arts -
Virginia State University
PetersburgSkills
- Account Creation
- Active Directory
- Help Desk Support
- Account Management
- Microsoft Azure
- Microsoft 365
- User Management
- Virtual Platforms
- Citrix
- SCCM Tools
- Microsoft Intune
- Microsoft 365 Apps
- Ticketing Systems
- Service Now
- Remedy
- Technical support
- Hardware troubleshooting
- Software installation
- System configuration
Certification
- HDI - SCM Support Center Manager, 2025
- ITIL v4 Foundation Service Management, 2025
- JAMF 100 Associate, 2025
References
- Darrell Dark, Desktop Support Analyst III, dark.darrell@gmail.com, 202-210-4980
- SanJay Purushotham, Director, Information Technology Operations, Mercy Medical Center, sapurusho@gmail.com, 410-207-3613
Employment Through Contract Firms
- Tek Systems, Washington, DC, 02/01/24, 04/01/24, Supported Children's National Hospital
- Oracle Cerner, Washington, DC, 07/01/22, 02/01/24, Supported Children's National Hospital under Oracle Cerner contract.
- Cerner Corporation, Washington, DC, 08/01/15, 07/01/22, Worked under contract supporting Children's National Hospital.
Timeline
E-Commerce Manager, Business Owner
Ebay Enterprise
02.2025 - Current
Asset Management Specialist
National Science Foundation
10.2024 - 02.2025
Help Desk Account Management Team
HSC Pediatric Center
02.2023 - 04.2024
Help Desk Lead
Children's National Hospital
08.2015 - 02.2024
Desktop Engineer
Lafayette Federal Credit Union
03.2011 - 08.2015
Microsoft Systems Administration -
Computer Networking Technology Program
09.2009 - 11.2010
Bachelor of Arts -
Virginia State University