Alfred Shell
Omaha,Nebraska
Summary
Accomplished Computer Network Administrator with a robust background in the United States Air Force, excelling in network security management and team collaboration. Demonstrated success in enhancing network reliability and efficiency, leveraging expertise in Cisco systems and network troubleshooting. Achieved significant improvements in operational readiness and employee satisfaction through innovative solutions and proactive problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Computer Network Administrator
United States Air Force
08.2016 - 04.2023
- Installed, configured and supported $182M local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Upgraded Network Management system, mapped and configured 466 routers/switches.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Reduced downtime with proactive identification and resolution of IT issues.
- Verified continuity of computer and telephone system services for users..
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Implemented network security measures to minimize data loss.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Increased efficiency in network troubleshooting with implementation of advanced diagnostic tools and techniques.
- Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
- Enhanced communication across organization by deploying and maintaining VoIP system.
- Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
- Ensured compliance with industry standards by maintaining up-to-date documentation of network configurations and changes.
- Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Provided expert technical support during field exercises, enabling seamless coordination between ground units and command centers via satellite communications links.
- Maximized equipment performance through regular inspections, identifying potential issues before they escalated.
- Improved network reliability by troubleshooting and resolving complex connectivity issues in a timely manner.
- Supported mission-critical operations, providing timely and accurate satellite communications support to various teams.
- Enhanced satellite communication efficiency by performing routine maintenance and system updates.
- Managed secure communications channels, ensuring confidentiality of sensitive information transmitted via satellite networks.
- Consistently met operational readiness goals through diligent attention to detail in managing system configurations.
- Ensured optimal signal quality by aligning antennas and adjusting frequency settings.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Computer Network Administrator
United States Air Force
08.2013 - 08.2016
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Developed innovative solutions to emerging challenges in the field of cryptography and electronic warfare.
- Stayed current on industry trends and advancements in cryptography through continuous professional development opportunities such as conferences, workshops, and online courses.
SACCS On-Line Maintainer
United States Air Force
12.2004 - 08.2013
- Conducted 212 periodic equipment maintenance checks to minimize downtime due to repairs or malfunctions in Strategic Communication System.
- Increased operational efficiency, implementing computerized maintenance management system to track work orders and inventory.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Studied and understood technical manuals, procedural documentation and Technical Orders to maximize benefit of SACCS system maintenance.
- Operated soldering iron stations to solder components to circuit cards.
- Troubleshot, removed, and replaced circuit cards.
- Operated network analyzers and continuity testers to provide stakeholders with product quality information.
- Increased productivity by maintaining clean workstations and organized inventory for easy access to necessary tools and materials.
- Utilized advanced testing equipment to verify product functionality after the soldering process was completed.
- Participated in continuous improvement initiatives, identifying opportunities for process enhancements in the workplace.
- Troubleshot and resolved issues with electronic assemblies, ensuring timely completion of projects.
- Demonstrated proficiency in various types of soldering, including surface mount and through-hole applications.
- Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.
Education
No Degree - Cyber Security
Community College of The Air Force
Montgomery, ALSkills
- Network Troubleshooting
- Network Administration
- Technical Support
- LAN and WAN control
- Network systems installation
- Router/Switch Configuration
- Wireless Networking
- IP Addressing and Subnetting
- Proficient in Cisco, Solarwinds, GEMX, GEM one, ISE
- Network Security Management
- VoIP Systems
- Network Hardware/Software performance monitoring
Certification
ComptTia Security +
Timeline
Computer Network Administrator
United States Air Force
08.2016 - 04.2023
Computer Network Administrator
United States Air Force
08.2013 - 08.2016
SACCS On-Line Maintainer
United States Air Force
12.2004 - 08.2013
No Degree - Cyber Security
Community College of The Air Force