Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALFREDA D. KHODEIR

Morrow,Georgia

Summary

To obtain employment in a position wherein I can utilize my professional skills in a mutually rewarding career opportunity.

Overview

16
16
years of professional experience

Work History

Logistics Coordinator Quality Assurance Team Lead

Network Global Logistics
Hapeville, GA
01.2018 - Current
  • Oversee the operational duties of up to five Logistic Coordinator Customer Service Representatives to ensure optimal precision and efficiency of transactions
  • Ensure accuracy of domestic and international parcel and freight delivery via ground and air carrier through completion of a quality control protocol
  • Interface with couriers to resolve discrepancies regarding deliveries to facilitate expeditious resolution
  • Implement loss mitigation strategies to minimize financial impact and improve overall service quality
  • Collaborate with the business funding department to streamline processes and enhance funding opportunities.

Logistics Coordinator Customer Service Consultant

Network Global Logistics
Hapeville, GA
08.2014 - 01.2018
  • Expeditiously coordinated voluminous service of parcel and freight delivery via ground and air carrier
  • Processed and resolved up to 560 weekly customer inquiries regarding accounts payable/receivable and general concerns within limited timeframes
  • Liaison with internal partners in various departments, such as billing, consumer affairs, and field services to assist in the execution of proficient operations
  • Supported loss mitigation efforts to address and resolve service issues promptly
  • Assisted in business funding initiatives to optimize financial operations.

Customer Service Representative

TLK Communications
Richmond, VA
01.2009 - 08.2014
  • Managed inbound and outgoing telephonic transactions from customers regarding the sale and maintenance of Comcast home and commercial cable and wireless services
  • Provided service fee quotes and completed account modifications as requested
  • Utilized consultative techniques to generate leads for Telesales personnel.

Education

Associate of Arts, Social Science -

J. Sargeant Reynolds College
Richmond, VA
06.2005

Skills

  • Logistics Coordination
  • Quality Assurance
  • Customer Service
  • Loss Mitigation
  • Business Funding
  • Team Leadership
  • Process Improvement
  • Consultative Sales Techniques
  • Interdepartmental Liaison

Timeline

Logistics Coordinator Quality Assurance Team Lead

Network Global Logistics
01.2018 - Current

Logistics Coordinator Customer Service Consultant

Network Global Logistics
08.2014 - 01.2018

Customer Service Representative

TLK Communications
01.2009 - 08.2014

Associate of Arts, Social Science -

J. Sargeant Reynolds College

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ALFREDA D. KHODEIR