Madelyne Chesterfield
Terre Haute,IN
Summary
Logistics professional with 7 years of experience in coordinating operations and leading teams. Expertise in optimizing inventory management and process efficiency at DHL and FedEx Express. Committed to enhancing operational flow and customer satisfaction.
Overview
9
9
years of professional experience
Work History
PIT Operator/Team Lead/Logistics Operations Coordinator
DHL
Clayton, IN
09.2021 - 11.2025
- Managed inbound and outbound transaction flows, facilitated communication with truck drivers, and oversaw system load management to optimize processes.
- Coordinated logistics operations and conducted package audits; trained staff on software platforms for accurate task execution.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Managed shipment logistics, ensuring on-time delivery of goods. and deliveries to ensure timely arrival of goods.
- Collaborated with team members to streamline loading and unloading processes.
- Resolved customer and carrier issues, maintaining operational continuity and reporting functional issues to supervisors for timely resolution.
- Monitored pit operations for compliance with safety regulations.
- Communicated with suppliers to confirm order details and resolve issues.
- Communicated effectively with supervisors regarding production goals and objectives.
Customer Service Agent
Sykes Enterprises
Work from home
12.2020 - 08.2021
- Resolved customer account inquiries and service requests, contributing to high satisfaction rates and effective problem resolution.
- Maintained positive customer feedback record, enhancing team reputation for outstanding service.
- Trained new team members on company procedures and expectations., fostering a cooperative and informed workplace.
Quality Inspector
Cook Medical
Spencer, IN
08.2019 - 02.2020
- Performed detailed inspections on medical devices to ensure compliance with quality standards and industry specifications.
- Ensured product reliability and safety by enforcing compliance measures before distribution.
Hostess/Server
Monical's Pizza
Terre Haute, IN
03.2017 - 08.2019
- Managed customer interactions by answering inquiries, seating guests, and processing payments, enhancing overall dining experience.
- Coordinated takeout order fulfillment and streamlined pickup process, improving customer satisfaction.
Education
General Studies -
Ivy Tech Community College
Bloomington, INHigh School Diploma -
Terre Haute South High School
Terre Haute, IN 03.2015 - 06/2019
Skills
- Customer Service
- Multitasking
- Sales
- Inbound and Outbound Cargo Handling
- Associate Management
- Work Delegation
- Account Services
- Inventory System
- Project Management
- Communication Skills
- Computer Literacy
- Problem-Solving
- Time Management
- WMX
- BAX
- JDA
- SAP
- Leadership
- Team Management
- Inventory Control
- Logistics coordination
Timeline
PIT Operator/Team Lead/Logistics Operations Coordinator
DHL
09.2021 - 11.2025
Customer Service Agent
Sykes Enterprises
12.2020 - 08.2021
Quality Inspector
Cook Medical
08.2019 - 02.2020
Hostess/Server
Monical's Pizza
03.2017 - 08.2019
High School Diploma -
Terre Haute South High School
03.2015 - 06/2019
General Studies -
Ivy Tech Community College