Alfredia Mitchell
Byhalia,MS
Summary
A highly reliable and efficient candidate with a proven track record of successfully managing multiple priorities, all while maintaining a positive and optimistic attitude. This candidate is more than willing to take on additional responsibilities in order to help the team achieve its goals.
Overview
23
23
years of professional experience
Work History
Special Education Paraeducator
Shelby County Schools/Collierville Municipal Schools
2003.10 - Current
- Develop and implement strategies to improve student engagement
- Conceptualize and established specialized teaching techniques reinforcing social and communication skills
- Manage and supervise 7-10 students
- Communicate effectively with teachers and district personnel to assist in evaluating progress and implementing IEP objectives
- Adapt equipment and technology, boosting student engagement and motivation
- Liaise one-on-one with learners to provide additional support tailored to specific learning needs
- Organize, lead, and performed practice research and teaching lab assignments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Increased proficiencies by attending professional development workshops on learning goals, classroom management, student motivation, and engaging learning activities.
Call Center Customer Service Representative
Unisource Worldwide, Inc
2000.07 - 2003.12
- Triage of incoming calls related to plan change, billing, and account setup.
- Managed maintained customer calls and emails about products and services expeditiously.
- Completed data entry tasks with accuracy and efficiency.
- Analyzed and provided support to QA and internal teams to review.
- Modified customer support system to reduce complaints by 10%.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved accounting, service, and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Bachelor of Business Administration - Business Management, With Minor in Pyschology
University of Mississippi
Oxford, MS12.2012
Skills
- Social Behaviors
- Technology-Based Strategies
- Parental Interaction
- Teamwork
- Crisis Assessment
- Problem-Solving Skills
- Critical Thinking Skills
- Communication Skills
- Emotional Intelligence
volunteering, cooking/baking, yoga,roller skating, dancing, painting, and word with friends.
Growing up, I loved to bake and try different pastries. My mom taught me to bake anything from scratch and can preserves. For exercise, I attend a yoga class 3 times a week and roller skate with my daughter twice a month for fitness. I also enjoy playing words with friends, volunteering, dancing, and painting for my physical and mental wellness.
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Timeline
Special Education Paraeducator
Shelby County Schools/Collierville Municipal Schools
2003.10 - Current
Call Center Customer Service Representative
Unisource Worldwide, Inc
2000.07 - 2003.12
Bachelor of Business Administration - Business Management, With Minor in Pyschology
University of Mississippi
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