Alfredo Arocha III
San Antonio,TX
Summary
Dynamic Valet Manager with a proven track record at Ace Parking, enhancing customer satisfaction through efficient vehicle retrieval systems and exceptional service. Skilled in employee scheduling and incident reporting, I foster teamwork and continuously improve operations, ensuring compliance with safety protocols while delivering a seamless guest experience.
Valet professional with solid track record in overseeing valet operations and enhancing customer satisfaction. Known for fostering strong team collaboration and achieving operational efficiency. Reliable and adaptable in meeting evolving service demands, with keen eye for detail and excellent communication abilities.
Overview
11
11
years of professional experience
Work History
Valet Manager
Ace Parking
07.2012 - 10.2023
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Trained service staff on latest policies and procedures.
- Facilitated communication between team members, clients and families.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Implemented strategies to enable team members to provide quality services to clients.
- Inspected equipment to maintain proper functioning during peak activity.
Education
High School Diploma -
Floresville High School
Floresville, TX01-1998
Skills
- Basic maintenance
- Parking management
- Incident reporting
- Operational procedures
- Employee scheduling
- Tasks delegation
- Vehicle safety
- Customer complaint handling
- Parking procedures
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational leadership
- Reliability
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
- Service improvements
- Relationship building
- Customer relations
- Safety procedures
- Employee supervision
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Task delegation
- Quality control
- Staff training
- Professionalism
- Scheduling coordination
- Continuous improvement
- Time management abilities
- Problem-solving aptitude
- Process improvement
- Service quality assurance
- Analytical skills
Customer Service Award 2013/Employee of the Year 2013/Employee of the Year in Valet 2019
I was awarded Employee of the month in December of 2013 as well as Employee of the Year in 2013 while working at the Grand Hyatt in Downtown San Antonio.
I received award for Employee of the year in Valet department at LaCantera Hill Country Resort and Spa. 01/2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Manager
Ace Parking
07.2012 - 10.2023
High School Diploma -
Floresville High School
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