Alfredo Castaneda
Brownsville,Tx
Summary
Customer service and instructor background with 9 years of experience in high-volume, fast-paced settings. Lead group exercises with clear expectations, structured communication, and dependable follow-through. Provide consistent support that strengthens customer outcomes and team collaboration.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Instructor
Golds Gym
Brownsville, Texas
10.2018 - Current
- Lead Gold's Gym group exercise classes with safe, engaging workouts.
- Check participant safety, posture, and movement control to support effective exercise.
- Offer exercise changes for different fitness levels and abilities.
- Encourage member participation with clear coaching and positive group instruction.
- Facilitated the introduction of new exercise programs to enhance member engagement and participation. of new material every 3 months, inviting new members to join through experience-focused classes.
Municipal Court Clerk
City of Brownsville
07.2025 - Current
- Facilitated daily municipal court operations through filing, maintaining court records, managing case files, and collecting fines and fees to support seamless court functioning.
- Maintain accurate records, upheld confidentiality, and support compliance with court policies and procedures.
- Assisted judge administration by ensuring timely preparation and delivery of court operations and related documents.
- Delivered professional customer service to attorneys and law enforcement personnel, ensuring clarity and efficiency in legal processes.
Assistant Store Manager
Dick's Sporting Goods, Inc
Brownsville, Texas
06.2018 - 01.2025
- Trained associates on service standards and procedures to enhance customer experience.
- Supported daily store operations and merchandising to ensure optimal floor readiness.
- Tracked inventory levels and assisted with stock replenishment alongside store teams.
- Resolved customer concerns with calm, professional communication to maintain satisfaction.
- Supported hiring, scheduling, and onboarding for retail staff.
- Maintained compliance with safety, cash handling, and store procedures.
Senior Teller
BBVA Compass
01.2015 - 01.2018
- Processed teller transactions at BBVA Compass, including deposits, withdrawals, and payments.
- Balanced cash drawer and verified branch cash totals against records.
- Resolved customer account questions and explained banking services clearly.
- Handled cash orders, currency shipments, and coin requests for branch operations.
- Referred customers to bankers for loans, accounts, and additional services.
Pricing Specialist
Old Navy
01.2012 - 01.2015
- Trained team members using motivation tactics and friendly competition, resulting in improved weekly sales results.
- Guided store efforts as leader on duty by promoting company initiatives, driving sales, credit card growth, customer service, and on-the-spot associate coaching.
- Partnered with operations manager to complete audits and keep pricing aligned with compliance requirements.
- Ensured daily pricing accuracy for customers across all store areas to enhance customer satisfaction.
- Leveraged logistics background to clarify decisions, minimize confusion, and enhance customer shopping experience.
Acting Operations Manager
Old Navy
02.2014 - 05.2014
- Led promotion changes and executed markdowns to optimize sales and inventory movement.
- Supported store operations as acting operations manager, ensured safety standards and met customer service expectations.
- Oversaw inventory management and tracked maintenance costs to resolve store-related problems efficiently.
- Completed monthly audits to support compliance with legal and company standards.
Adult Specialist
Old Navy
- Ensured adult section presentation met company visual standards, contributing to improved sales and product availability.
- Coordinated adult department logistics to optimize product flow and enhance operational efficiency.
- Executed leader-on-duty responsibilities during shifts, fostering leadership skills and team collaboration.
Education
Psychology
University of Texas At Brownsville
01-2012
Skills
- Court procedures and operations
- Case and records management
- Compliance auditing
- Cash handling and customer service
- Leadership and staff training
- Fitness instruction
Certification
- Les Mills BodyAttack
- Les Mills BodyPump
- Les Mills Grit
- Les Mills Tone
- Les Mills BodyCombat
- Shapes
- Strength Development
- Les Mills BodyStep
Timeline
Municipal Court Clerk
City of Brownsville
07.2025 - Current
Instructor
Golds Gym
10.2018 - Current
Assistant Store Manager
Dick's Sporting Goods, Inc
06.2018 - 01.2025
Senior Teller
BBVA Compass
01.2015 - 01.2018
Acting Operations Manager
Old Navy
02.2014 - 05.2014
Pricing Specialist
Old Navy
01.2012 - 01.2015
Adult Specialist
Old Navy
Psychology
University of Texas At Brownsville