Alfredo Castellanos Jacob
Houston,Texas
Summary
Dependable and adaptable professional with experience in customer service across retail, call centers, and the airline industry as a flight attendant. Skilled at handling diverse customer needs with patience, efficiency, and professionalism. Known for reliability, strong communication skills, and the ability to thrive in fast-paced environments. Flexible scheduling and eager to take on new challenges while maintaining a high standard of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
Mesa Airlines
Houston, Texas
05.2025 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Claims Representative
Bristol West Insurance Group
Houston, Texas
03.2024 - 01.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Fulfillment Associate
Academy Sports and Outdoors
Huntsville, Texas
06.2022 - 01.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Education
Bachelor of Arts - Interior Architecture
Sam Houston State University
Huntsville, TX05-2026
Skills
- Interpersonal communication & Customer service
- Bilingual (fluent in English and Spanish)
- Crisis management & Problem solving
- Flexibility & Adaptability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Federal Aviation Association Medical Certification (08/2023 - Present)
Timeline
Flight Attendant
Mesa Airlines
05.2025 - Current
Claims Representative
Bristol West Insurance Group
03.2024 - 01.2025
Fulfillment Associate
Academy Sports and Outdoors
06.2022 - 01.2024
Bachelor of Arts - Interior Architecture
Sam Houston State University
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