Y. Yvette Alexander
Summary
Seasoned professional with a robust background in public safety and customer service, notably with American Airlines. Excelled in conflict resolution and emergency response, enhancing passenger safety and compliance. Demonstrated exceptional interpersonal and analytical skills, achieving significant improvements in team efficiency and customer satisfaction. Skilled in navigating high-stress situations with empathy and precision, fostering a secure and positive environment.
Overview
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
Charlotte, NC
07.2023 - Current
- Provides food, snacks & beverages to passengers
- Ensure passenger compliance with safety protocols
- Greet passengers & ensure timely flight departure
- Troubleshoot & problem solve customer issues
- Completes records and reports
- Conducts Pre-flight inspection of all emergency equipment
Social Worker-Coastal Horizons
Lincoln Correctional Prison
Lincolnton, NC
07.2022 - 07.2023
- Assisted with Conflict Resolution
- Conducted parenting classes for male inmates
- Lesson Planning
- Maintained and organized file records
- Provided Counseling to Inmates & their families
- Linked inmates and their families to community resources
- Case Management
- Performed crisis intervention
- Prepared correspondence & reports
- Established relationships with community providers, & made referrals
- Provided supportive counseling services for victims of abuse or neglect.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Maintained lists of resources helpful to clients.
- Provided crisis intervention services to individuals in need.
- Counseled and prepared residents for transition to independent living.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Probation & Parole for Juveniles & Adults
NC Department of Public Safety
Gaston County
12.2020 - 07.2022
- Provided Supervision & case management to a caseload of offenders
- Linked offenders with community resources
- Administered & analyzed Psychological Assessments
- Maintained and organized offender file records
- Served as liaison to the public, the offender & judicial court officials
- Prepared documents for court
- Ensured that offenders comply with court orders
- Scheduled & coordinated appointments
- Performed crisis intervention
- Prepared correspondence & reports
- Reviewed & analyzed documentation & behavioral data
- Conducted Investigations
- Case planning & Case management
- Assisted offenders with career exploration & job interview coaching
- Supportive Counseling
- File Management
Behavior Specialist II- NC Dept. of Public Safety
Alexander Correctional
Taylorsville, NC
03.2018 - 12.2020
- Facilitated Group Counseling
- Crisis Intervention
- Administered, Scored & Analyzed Psychological Assessments
- Provided supportive Counseling to inmates
- Utilized Microsoft Office Suite, OPUS & HERO database systems
- Treatment planning for a caseload of inmates
- Gave screening interviews
- Data gathering & Data Entry
- Managed Inventory & ordered supplies
- Developed, Coordinated & Supervised recreation activities for the inmates
- Assisted inmates w/ career exploration & job interview coaching
- Completed administrative and general office tasks
- Assisted with Investigations
Correctional Officer II-NC Dept. of Public Safety
Gaston Correctional
Gastonia, NC
02.2017 - 03.2018
- Provided Crisis Intervention to inmates
- Performed searches of inmates, cells & visitors
- Monitored & regulated inmate & staff movement by closed circuit TV
- Maintained key security
- Observed and documented inmate behavior
- Initiated & reviewed write ups for inmate infractions
- Report writing
- Explained policy & procedures to inmates
- Completed administrative and general office tasks
Driver License Examiner
NC Department of Motor Vehicles
Charlotte, NC
11.2015 - 02.2017
- Handled cashier transactions
- Administered road tests
- Data Entry
- Provided excellent customer service
- Explained policies & procedures
- Fraudulent document identification
- Utilized various computer systems & databases
- Responded to Customer inquiries via phone
Teacher
Charlotte-Mecklenburg School District
08.2015 - 01.2017
- Taught 1st, 3rd & 5th Grade Science
- Developing & facilitated science experiments
- Assisted other teachers with classroom management, teaching and attainment of educational goals for students on the elementary level
- Managed student behavior within the classroom
Cashier Supervisord
Barnes & Noble Booksellers
Huntersville, NC
08.2014 - 01.2017
- Provided excellent Customer Service
- Met & exceeded sales goals
- Managed, Supervised & Trained other cashiers
- Handled cashier transactions with precision
- Calculated store earnings at the end of the night and prepared them for deposit
- Researched customer book requests
- Responded to customer inquiries via phone
Education
M.A. - Counseling
Webster University
St. Louis, MOB.S. - Psychology
Jackson State University
Jackson, MSSkills
- Customer service
- Communication
- Conflict Resolution
- Mental Health Counseling
- Public Safety
- Law Enforcement
- Analytical skills
- Problem-solving skills
- Interpersonal skills
- Attention to detail
- Organizational skills
- Multi-tasking abilities
- Preflight briefings
- Passenger safety management
- Flight safety
- Medical intervention
- Teamwork and cooperation
- Regulatory compliance
- Emergency situations management
- Aviation regulations
- Safety procedures
- Emergency care
- Public speaking
- Aircraft operations support
- Equipment oversight
- Conflict mediation
- Strong work ethic
- First aid
- Meal service
- Empathy and patience
- Turbulence management
- Emergency medical training
- Emergency response
- Brand promotion
- Hospitality service expertise
- Company policy adherence
- Conflict resolution
- FAA regulations
- Issue resolution
- Food and beverage service
- Interpersonal communications
- Emergency procedures
- Multitasking and organization
- Company culture and values
- Leadership qualities
- Boarding coordination
- Calm under pressure
- Team collaboration
- Food and beverage preparation
- In-flight announcements
- Security compliance
- Safety briefings
- Professional appearance
Timeline
Flight Attendant
American Airlines
07.2023 - Current
Social Worker-Coastal Horizons
Lincoln Correctional Prison
07.2022 - 07.2023
Probation & Parole for Juveniles & Adults
NC Department of Public Safety
12.2020 - 07.2022
Behavior Specialist II- NC Dept. of Public Safety
Alexander Correctional
03.2018 - 12.2020
Correctional Officer II-NC Dept. of Public Safety
Gaston Correctional
02.2017 - 03.2018
Driver License Examiner
NC Department of Motor Vehicles
11.2015 - 02.2017
Teacher
Charlotte-Mecklenburg School District
08.2015 - 01.2017
Cashier Supervisord
Barnes & Noble Booksellers
08.2014 - 01.2017
M.A. - Counseling
Webster University
B.S. - Psychology
Jackson State University
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