Alfredo Diaz

Accomplished Team Leader with a robust background in network operations and high bandwidth support, primarily through a strategic partnership with Verizon. Excelled in enhancing network performance optimization and fostering team collaboration. Demonstrated expertise in Cisco IOS XE and exceptional problem-solving abilities, significantly contributing to project success and efficient knowledge transfer within HCLTech.

• I have worked with Alfredo as a peer and as part of the Service Delivery SME team. At all times, Alfredo works diligently to bring his knowledge and experience to any customer issue, circuit issue or network issue he is assigned. His communication skills are fantastic, and his research and ability to work with other teams to solve technical issues are exemplary. I'd gladly recommend Alfredo for any position he seeks. He was an outstanding member of our team and his leadership, experience and knowledge would be an asset to any organization.
• Alfredo is an outstanding employee and pleasure to manage. He has done an amazing job providing sound guidance and support to the BNE production teams. His efforts identifying and driving system defects to resolution with IT has improved order quality and increased productivity for the BNE teams. He did an amazing job supporting our DWID (Digital Worker ID) initiatives which has reduced the overall cost to deliver service to our customers. Alfredo has received numerous letters of accommodation from the account teams, such as the one from Stacy McGarr for his assistance to get a circuit installed for a critical US Government circuit, which he resolved in less than an hour.