Alfredo Hernandez
Poughkeepsie,NY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
Work History
Team Leader
Clancy Moving Systems
03.2002 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science And/with Education Degree - Education
National Major University of San Marcos
Lima, Peru06.2001
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- People Management
- Documentation And Reporting
- Analytical Thinking
- Conflict Resolution
- Multilingual Proficiency
- Translation Accuracy
- Subtitling Competence
- Fluent in spanish
- Document Translation
Accomplishments
- Supervised team of over 12 staff members.
- Assisted and supervised a number of jobs which would usually take 2-3 days to complete and completed them in 1 day with no issues or complaints.
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Clancy Moving Systems
03.2002 - Current
Bachelor of Science And/with Education Degree - Education
National Major University of San Marcos
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