Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alfredo Herrera

Miami,Florida

Summary

Experienced, decorated, customer-oriented, food and beverage ambassador seeking to continue my career executing outstanding service through focus and efficiency and committing to do whatever is necessary to provide an overall, enjoyable experience for both my guests and associates.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pool Server

The Ritz-Carlton South Beach
02.2020 - Current
  • Create unforgettable guest experiences by providing personable, warm service. Not only taking orders, but able to make guest connections in many different ways through particular steps of service standards and positive energy with a "never say no" attitude and providing all possible options relative to any situation.
  • Present menus and describe menu items while inquiring if guest has any allergies or personal restrictions towards and food or beverage items.
  • Accurately receive orders and discreetly obtain guest information then inquiring and inputting into our Micros system.
  • Keep open communication with fellow associates to ensure operations are being performed at an efficient, hasty standard.
  • Quality checking after guest receives anything they order and ensure satisfaction of their experience throughout the day.
  • Remove all waste and keep our work/ guest area immaculately clean and presentable.

Pool Server

KNR Hospitality At W South Beach
05.2017 - 02.2020

Pool/Beach Server

Royal Palm South Beach
08.2013 - 04.2017

Beach Server Assistant // Pool/Beach Server

Soho Beach House
04.2011 - 08.2013

Education

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL

Skills

  • Countless name recognition comments on Trip advisor and the hotel's own Guest Satisfaction Survey (GSS)
  • Ability to multitask and stay organized regardless of circumstances dealt
  • Maintain excellent hygiene; well groomed, fresh breath, clean uniform throughout the day
  • Able to stay on feet and run for extended preiods of time without rest while executing tasks
  • Able to stay on feet and run for extended periods of time without rest while executing tasks
  • Efficiently able to use and adapt to any Point of Sale operating system
  • Ability to prevail through extreme Florida weather without sacrificing quality of work
  • Up to date Florida food handler certification/ Responsible alcohol vendor

Accomplishments

    W South Beach

  • May 2019 25th Annual Inn Key Awards Nomination
  • 2018 Front of House Employee of the Year
  • July 2018 Employee of the Month
  • March 2018 Employee of the Month
  • Royal Palm South Beach

  • December 2015 Employee of the Month

Certification

  • September 2018 - Present SafeStaff-Contracted Food Service Provider
  • June 2018 - Present Responsible Vendor Certification
  • Forbes Audit Certified
  • BSA Audit Certified
  • Fine Hotel and Resorts Audit Certified

Timeline

Pool Server

The Ritz-Carlton South Beach
02.2020 - Current

Pool Server

KNR Hospitality At W South Beach
05.2017 - 02.2020

Pool/Beach Server

Royal Palm South Beach
08.2013 - 04.2017

Beach Server Assistant // Pool/Beach Server

Soho Beach House
04.2011 - 08.2013

High School Diploma -

Miami Beach Senior High School
Alfredo Herrera