Alfredo Herrera
Miami,Florida
Summary
Experienced, decorated, customer-oriented, food and beverage ambassador seeking to continue my career executing outstanding service through focus and efficiency and committing to do whatever is necessary to provide an overall, enjoyable experience for both my guests and associates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pool Server
The Ritz-Carlton South Beach
02.2020 - Current
- Create unforgettable guest experiences by providing personable, warm service. Not only taking orders, but able to make guest connections in many different ways through particular steps of service standards and positive energy with a "never say no" attitude and providing all possible options relative to any situation.
- Present menus and describe menu items while inquiring if guest has any allergies or personal restrictions towards and food or beverage items.
- Accurately receive orders and discreetly obtain guest information then inquiring and inputting into our Micros system.
- Keep open communication with fellow associates to ensure operations are being performed at an efficient, hasty standard.
- Quality checking after guest receives anything they order and ensure satisfaction of their experience throughout the day.
- Remove all waste and keep our work/ guest area immaculately clean and presentable.
Pool Server
KNR Hospitality At W South Beach
05.2017 - 02.2020
Pool/Beach Server
Royal Palm South Beach
08.2013 - 04.2017
Beach Server Assistant // Pool/Beach Server
Soho Beach House
04.2011 - 08.2013
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach, FLSkills
- Countless name recognition comments on Trip advisor and the hotel's own Guest Satisfaction Survey (GSS)
- Ability to multitask and stay organized regardless of circumstances dealt
- Maintain excellent hygiene; well groomed, fresh breath, clean uniform throughout the day
- Able to stay on feet and run for extended preiods of time without rest while executing tasks
- Able to stay on feet and run for extended periods of time without rest while executing tasks
- Efficiently able to use and adapt to any Point of Sale operating system
- Ability to prevail through extreme Florida weather without sacrificing quality of work
- Up to date Florida food handler certification/ Responsible alcohol vendor
Accomplishments
- May 2019 25th Annual Inn Key Awards Nomination
- 2018 Front of House Employee of the Year
- July 2018 Employee of the Month
- March 2018 Employee of the Month
- December 2015 Employee of the Month
W South Beach
Royal Palm South Beach
Certification
- September 2018 - Present SafeStaff-Contracted Food Service Provider
- June 2018 - Present Responsible Vendor Certification
- Forbes Audit Certified
- BSA Audit Certified
- Fine Hotel and Resorts Audit Certified
Timeline
Pool Server
The Ritz-Carlton South Beach
02.2020 - Current
Pool Server
KNR Hospitality At W South Beach
05.2017 - 02.2020
Pool/Beach Server
Royal Palm South Beach
08.2013 - 04.2017
Beach Server Assistant // Pool/Beach Server
Soho Beach House
04.2011 - 08.2013
High School Diploma -
Miami Beach Senior High School