Zouhir Benkhadra
Head Waiter
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Ritz Carlton Hotel. Excelled in enhancing guest satisfaction and streamlining workflow, demonstrating exceptional skills in food hygiene regulations and customer complaint handling. Proven track record in staff supervision and training, significantly improving service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Pool Server
Ritz Carlton Hotel
Sarasota, FL
10.2023 - 08.2024
- Greeted guests, informed them of daily specials and took food orders.
- Stocked server areas with supplies before, during and after shifts.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Processed cash and credit card payments accurately and efficiently.
- Answered questions about menu items and provided recommendations when requested.
- Resolved guest complaints to maintain complete customer satisfaction.
- Served food and beverages to customers.
- Organized side work tasks such as restocking utensils or refilling condiments.
- Used clear communication to relay food and drink orders to kitchen staff.
- Monitored guest consumption of alcohol to prevent over-intoxication.
Headwaiter
IL Pastaio trattoria
Dubai, UAE
11.2021 - 09.2023
Headwaiter
COLT Restaurant & café
Dubai, UAE
09.2019 - 10.2021
Waiter
L'OCCITANE CAFÉ
Dubai, UAE
11.2018 - 09.2019
Waiter
Bvlgari Il Cioccolato
Dubai, UAE
01.2017 - 10.2018
Education
Agent de restauration - diploma
Hotel institute
Fes, Morocco06.2014
High School - Human Science
IBN ALHAITAM
Fes, Morocco07.2013
Skills
- F&B Inventory
- Food Hygiene Regulations
- Customer complaint handling
- Workflow Planning
- Training
- Cleanliness
- Staff supervision
- Beverage preparation
- Guest satisfaction
- Point of sale systems
- Quick decision making
- Reliability and punctuality
- Salesmanship
Hobbies and Interests
- Swimming
- Football
- Traveling
- Reading
Languages
English
Professional
French
Professional
Arabic
Native/ Bilingual
Timeline
Pool Server
Ritz Carlton Hotel
10.2023 - 08.2024
Headwaiter
IL Pastaio trattoria
11.2021 - 09.2023
Headwaiter
COLT Restaurant & café
09.2019 - 10.2021
Waiter
L'OCCITANE CAFÉ
11.2018 - 09.2019
Waiter
Bvlgari Il Cioccolato
01.2017 - 10.2018
Agent de restauration - diploma
Hotel institute
High School - Human Science
IBN ALHAITAM
Similar Profiles
Nur Hidayah Binte FathullahNur Hidayah Binte Fathullah
Guest Relations Officer at Ritz Carlton HotelGuest Relations Officer at Ritz Carlton Hotel
Raffles Lim Jian WeiRaffles Lim Jian Wei
Bakery Chef | Chef at The Ritz-Carlton Hotel Company, L.L.C.Bakery Chef | Chef at The Ritz-Carlton Hotel Company, L.L.C.
Curt MeyerCurt Meyer
Bellman /Senior Guest Service Associate at The Ritz - Carlton Hotel Laguna NiguelBellman /Senior Guest Service Associate at The Ritz - Carlton Hotel Laguna Niguel
Olivier BoukliOlivier Boukli
Club Lounge Concierge at Ritz-Carlton Hotel CompanyClub Lounge Concierge at Ritz-Carlton Hotel Company
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource