Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Goncalves

Saint Joseph

Summary

Dynamic professional with experience in customer service and sales. Skilled in effective communication and time management, contributing to team success and customer satisfaction. Eager to leverage strengths to support a fast-paced service environment.

Overview

3
3
years of professional experience

Work History

Pool Server

Lost dunes golf club
Bridgman
06.2025 - Current
  • Delivered prompt beverage service to guests at the pool area.
  • Maintained cleanliness and organization of poolside tables and lounge areas.
  • Assisted guests with menu selections and provided recommendations.
  • Monitored inventory levels and replenished supplies as needed.
  • Provided friendly and courteous service to customers at all times.

Retail Sales Associate

Lee & Birch
Saint Joseph
10.2024 - 01.2026
  • Operated point-of-sale system for efficient transaction processing and customer service.
  • Maintained store organization and cleanliness to enhance shopping experience.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Smoothie Barista

Verde Juice box
Benton Harbor
04.2023 - 09.2025
  • Prepared and blended smoothies according to customer preferences and recipes.
  • Managed inventory by restocking ingredients and supplies as needed.
  • Oversaw daily cash reconciliation and addressed discrepancies promptly.
  • Conducted safety checks before store closures to maintain compliance standards.
  • Complied with all applicable sanitation, health, and personal hygiene standards.

Education

Associate of Applied Science - Health Sciences

Lake Michigan College
Benton Harbor, MI
05-2026

High School Diploma -

Lakeshore High School
Stevensville, MI
05-2024

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Cash handling
  • Health standards compliance
  • Effective communication
  • Time management
  • Quick learner
  • Bilingual English and Portugese

Timeline

Pool Server

Lost dunes golf club
06.2025 - Current

Retail Sales Associate

Lee & Birch
10.2024 - 01.2026

Smoothie Barista

Verde Juice box
04.2023 - 09.2025

Associate of Applied Science - Health Sciences

Lake Michigan College

High School Diploma -

Lakeshore High School
Sophia Goncalves