Andrea Valiente
Miami,FL
Summary
Energetic professional dedicated to enhancing guest experiences through proactive communication and personalized service. Skilled in managing reservations efficiently and resolving customer concerns, ensuring a welcoming atmosphere that promotes customer satisfaction and loyalty.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Pool Server
Trump Hotel Collection
Miami, Florida
06.2026 - 08.2026
- Delivered exceptional service to guests at poolside areas.
- Assisted guests with menu selections and special requests.
- Ensured compliance with health and safety standards at all times.
- Handled guest feedback to improve service quality effectively.
- Greeted guests, informed them of daily specials and took food orders.
- Checked identification for alcohol purchases to verify legal drinking age.
- Provided friendly and courteous service to customers at all times.
Front Desk Agent
Trump Hotel Collection
Miami, Florida
06.2024 - 02.2025
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-ins and check-outs efficiently and accurately.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Hostess
Kimpton Hotels & Restaurants
Miami, Florida
11.2023 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Coordinated reservations to accommodate walk-in guests, effectively reducing wait times.
- Developed table rotation system for optimal server workload distribution, enhancing service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained organized host stand with menus, reservation logs, and seating charts to streamline operations.
Front Desk Agent
Waldorf Towers Apartments
08.2023 - 11.2023
- Responded swiftly to room requests and inquiries via website, email, or phone, ensuring timely guest satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with housekeeping and maintenance to resolve guest room issues, enhancing overall guest experience.
- Leveraged quick response and dynamic service skills to cultivate relationships with patrons, fostering loyalty and repeat visits.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Front Desk Agent
Doubletree By Hilton Hotel
12.2022 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations, enhancing service delivery speed and guest experience.
- Fostered customer loyalty through effective communication and tailored service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Organized daily tasks to ensure efficient operations while prioritizing exceptional guest service.
Hostess
Trump Hotel Collection
06.2022 - 11.2022
- Implemented table rotation system to balance server workload, enhancing service quality.
- Maintained clean and welcoming atmosphere by addressing spills and resetting tables promptly after guest departure.
- Managed reservations to accommodate walk-in guests, minimizing wait times.
Dispatcher
Trump Hotel Collection
02.2022 - 06.2022
- Cultivated professional relationships with shippers, receivers, and drivers to enhance trust and reliability.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed incoming phone calls and customer emails to ensure timely responses and effective communication.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with warehouse staff to ensure accurate loading and unloading of orders.
VIP Hostess
Boulud Sud
08.2021 - 01.2022
- Enhanced guest experience by providing personalized attention and anticipating needs.
- Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
- Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
Hostess
Ocean Club Condominium Association
09.2021 - 12.2021
- Collaborated with management to develop strategies that enhanced restaurant efficiency and boosted guest satisfaction.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Balanced responsibilities of answering phone calls, greeting guests, and updating reservation logs to maintain smooth operations.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Worked with front of house staff to optimize table arrangements for groups with special requests.
Dispatcher Office Assistant
JW Marriott
03.2021 - 08.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Collaborated with multiple departments to coordinate resources effectively during emergency situations.
- Maintained accurate records of dispatched calls for thorough documentation and quick retrieval during critical situations.
- Provided clerical support including filing, data entry, and document preparation to enhance office efficiency.
Education
Associate of Arts - Bussines English
Atlantis University
Miami, FL07-2025
Bachelor of Arts - Communications
Universidad Tecnologica De Bolivar
Colombia07-2021
High School Diploma -
Gimnasio Mompiano
Colombia11-2016
Skills
- Poolside Service
- Reservations Management
- Customer Service
- Guest relations
- Point of Sale Systems
- Time management
- Organizational skills
- Communication skills
- Conflict resolution
- Problem solving
- Team collaboration
- Active listening
- Empathy
- Customer service
Affiliations
- Gym, paint, travel.
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Pool Server
Trump Hotel Collection
06.2026 - 08.2026
Front Desk Agent
Trump Hotel Collection
06.2024 - 02.2025
Hostess
Kimpton Hotels & Restaurants
11.2023 - 05.2024
Front Desk Agent
Waldorf Towers Apartments
08.2023 - 11.2023
Front Desk Agent
Doubletree By Hilton Hotel
12.2022 - 08.2023
Hostess
Trump Hotel Collection
06.2022 - 11.2022
Dispatcher
Trump Hotel Collection
02.2022 - 06.2022
Hostess
Ocean Club Condominium Association
09.2021 - 12.2021
VIP Hostess
Boulud Sud
08.2021 - 01.2022
Dispatcher Office Assistant
JW Marriott
03.2021 - 08.2021
Associate of Arts - Bussines English
Atlantis University
Bachelor of Arts - Communications
Universidad Tecnologica De Bolivar
High School Diploma -
Gimnasio Mompiano