Alfredo Lozano Jr
Sunland Park,NM
Summary
Dynamic leader with a proven track record of 3 years and 6 months at a McDonald's Restaurant, excelling in multitasking and effective delegation. Leading a customer service team, enhancing customer satisfaction and loyalty through exceptional communication and strategic data analysis. Skilled in staff training and data entry, achieving significant performance improvements.
Overview
4
4
years of professional experience
Work History
Guest Service Department Manager
McDonald's Restaurant
07.2021 - Current
In charge of the customer service aspect of the restaurant, overseeing the daily operations of our service team, ensuring high quality customer interactions, setting standards for service delivery, training staff, resolving customer complaints, analyzing performance data, and implementing strategies to enhance customer satisfaction and loyalty.
Education
High School Diploma -
Northwest Early College High School
6701 S Dessert Blvd El Paso, TX 7993205-2022
Skills
- Multitasking proficiency
- Effective delegation
- Exceptional communication
- Decision making
- Staff training and development
- Data entry proficient
Languages
Spanish
English
Timeline
Guest Service Department Manager
McDonald's Restaurant
07.2021 - Current
High School Diploma -
Northwest Early College High School