Alfredo Mercado
Executive Protection - Survalence Detection
East Palo Alto,CA
Summary
An accomplished security and customer service expert with comprehensive experience in diverse roles. Demonstrated expertise in providing exceptional customer service, ensuring the safety and security of high-value clients, and conducting meticulous surveillance operations. Proficient in advanced security technology, detailed report writing, and performing administrative duties. Fluent in Spanish, with certifications in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR).
Overview
7
7
Years of security background experience.
16
16
Years of customer service experience.
Work History
Surveillance Detection
Crisis 24
10.2022 - Current
- Conduct covert security operations for high-value clients, ensuring their safety and security.
- Patrol residential neighborhoods, identifying and responding to potential anomalies and threats.
- Prepare detailed daily activity reports and submit them to management.
- Lead administrative tasks, ensuring accurate and timely report submissions.
- Serve as shift lead, coordinating operations and communicating updates to management and team members.
- Provide close coverage for principals, ensuring their safety during movements and activities.
Security Officer - Incident Commander
Surefox Security
10.2021 - 09.2022
- Deliver excellent customer service while upholding company standards and policies.
- Manage access control for the facility, ensuring only authorized personnel gain entry.
- Assist with visitor check-ins, verifying approvals and clearances before granting access.
- Write incident reports when necessary and maintain accurate records.
- Perform breaker duties, ensuring compliance with meal break regulations and coordinating with supervisors to maintain smooth shift operations
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
GSOC Operator /Lobby Ambassador
Allied Universal Security Services
03.2021 - 10.2021
- Utilized data analysis tools to identify patterns in security incidents, contributing to proactive prevention measures.
- Assisted in creating a secure work environment by regularly reviewing physical access control systems and recommending improvements when necessary.
- Supported the onboarding process for new team members by providing guidance on GSOC protocols and best practices.
- Provide outstanding customer service while enforcing company policies professionally and efficiently.
- Respond quickly to assigned tasks and coworker requests.
- Supervise team members, ensuring tasks and client requests are completed.
- Perform receptionist and Security Operations Center (SOC) duties, monitoring CCTV and dispatching officers.
- Secure campus premises through foot and vehicle patrols.
- Conduct monthly audits to prepare for emergencies, ensuring equipment is functional.
Security Supervisor / Lobby Receptionist
G4S Secured Solutions
10.2018 - 11.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Provide exceptional customer service while enforcing company policies.
- Secure company premises on foot and vehicle patrols.
- Supervise team members, coordinating tasks and ensuring client requests are fulfilled.
- Perform receptionist duties, monitoring CCTV, and managing visitor check-ins.
- Conduct monthly audits to ensure the functionality of emergency equipment
Customer Service Associate
Whole Foods Market
07.2018 - 10.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Assembly Line Worker
Tesla Motors
09.2017 - 06.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Assembly Technician
Insight Manufacturing Services
05.2015 - 09.2017
- Performed assembly of products according to specifications and instructions.
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Reassembled and adjusted components to meet required specifications.
Cashier
In - N - Out Burger
05.2014 - 06.2015
- Serve as a cashier, enhancing people skills by interacting with customers of all ages.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Moldaw Residences
04.2014 - 11.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to the residences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Psychology
05.2024
- Dean's List [Spring 2023]
- Dean's List [Summer 2023]
- Dean's List [Fall 2023]
- Dean's List [Spring 2024]
Minor - Counseling
05.2024
Skills
- Customer Service and Communication Skills
- Proactive attitude
- Active listener qualities
- Team Collaboration
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
English
Bilingual or Proficient (C2)
Timeline
Surveillance Detection - Crisis 24
10.2022 - Current
Security Officer - Incident Commander - Surefox Security
10.2021 - 09.2022
GSOC Operator /Lobby Ambassador - Allied Universal Security Services
03.2021 - 10.2021
Security Supervisor / Lobby Receptionist - G4S Secured Solutions
10.2018 - 11.2020
Customer Service Associate - Whole Foods Market
07.2018 - 10.2018
Assembly Line Worker - Tesla Motors
09.2017 - 06.2018
Assembly Technician - Insight Manufacturing Services
05.2015 - 09.2017
Cashier - In - N - Out Burger
05.2014 - 06.2015
Server - Moldaw Residences
04.2014 - 11.2014
San Francisco State University - Bachelor of Arts, Psychology
San Francisco State University - Minor, Counseling
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