Alfredo Molina
The Bronx
Summary
Dedicated IT specialist with a passion for technology and customer service. Skilled in troubleshooting and providing effective solutions to technical issues, aiming to utilize expertise to support organizational objectives, and enhance user experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Assistant
Bronx Community College
Bronx
07.2024 - Current
- Delivered first-level IT support via phone, email, chat, and in-person interactions.
- Diagnosed and resolved technical issues related to hardware, software, and network connectivity.
- Managed IT service requests through ticketing systems to ensure efficient resolution.
- Assisted with user account setups, password resets, and login troubleshooting, including MFA.
- Implemented security measures to safeguard against unauthorized data access.
- Conducted routine system maintenance, including software installations and upgrades.
- Ensured compliance with CUNY IT policies and escalated security concerns to senior staff.
- Maintained audit trails and statistical records of reported problems and conditions.
Sales Associate
Express
NY
02.2024 - 06.2024
- Provided personalized customer service and styling advice to address varied shopping preferences.
- Maintained brand visual standards while efficiently managing cash transactions.
- Executed part-time responsibilities with a focus on customer satisfaction and brand integrity.
IT Support
Delgado Travel
NY
01.2024 - 05.2024
- Provided technical support for printers, monitors, and scanners through effective communication channels.
- Configured and installed new workstations to streamline operations.
- Oversaw ticketing systems to facilitate timely resolution of customer inquiries.
Field Technician
Biomonde
NY
08.2022 - 12.2023
- Resolved customer technical requests to ensure high-quality service delivery.
- Conducted on-site support for window cleaning systems and related technologies, enhancing operational efficiency.
Education
Bachelor’s Degree - Computer Information Systems
City University of New York - Herbert H. Lehman College
Bronx, NY, USA06.2023
Associate’s Degree - Network Technology
Borough of Manhattan Community College
Manhattan, NY, USA06.2021
Skills
- Windows Server 2008, 2012
- Microsoft Office 365
- VMware virtualization
- QGIS mapping software
- MySQL database management
- Windows operating system
- Linux operating system
- Mac OS environment
- Android platform support
- Excel spreadsheet management
- PDF document handling
- Ticketing systems management
- ServiceNow platform usage
- Zendesk customer support
- Technical troubleshooting
- Issue resolution strategies
- User support services
- Account management practices
- Inventory and asset tracking
- Security compliance measures
- System maintenance protocols
- Team collaboration
- Problem-solving
- VPN technologies
- Fluent in Spanish
- Multitasking
- Desktops, laptops, and mobile devices
- Zoom
Certification
- Google IT Support Specialist, 09/22
- IT Help Desk for Beginners, 10/24
Awards
- Wagner Scholarship, Flushing High School, 2019
- BNY Mellon Scholarship, Borough of Manhattan Community College, 2021
Languages
Spanish
Native/ Bilingual
Timeline
IT Support Assistant
Bronx Community College
07.2024 - Current
Sales Associate
Express
02.2024 - 06.2024
IT Support
Delgado Travel
01.2024 - 05.2024
Field Technician
Biomonde
08.2022 - 12.2023
Bachelor’s Degree - Computer Information Systems
City University of New York - Herbert H. Lehman College
Associate’s Degree - Network Technology
Borough of Manhattan Community College
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