Alfredo Morales
Baraboo,WI
Summary
.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Helios
601 S Lake Destiny Rd, Suite 200, Maitland, Florid
02.2026 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Dischler Heating Cooling
900 19th St Prairie Du Sac, WI 53578 United State
09.2025 - 11.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Cardinal Heating Cooling
3361 Brooks Dr Sun Prairie, WI 53590 United State
06.2025 - 08.2025
- Maintained accurate service records and documentation for customer interactions and repair histories.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly during service visits.
- Utilized diagnostic tools effectively to evaluate system performance and identify necessary repairs or upgrades.
- Followed safety protocols consistently while performing hands-on tasks in residential and commercial environments.
Service Technician
Pointon Heating and Cooling
601 South Blvd Baraboo, WI 53913 United States
07.2023 - 06.2025
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on heating and cooling units, improving reliability and efficiency.
- Assisted in installation of new HVAC equipment, ensuring compliance with safety standards and regulations.
- Collaborated with team members to troubleshoot complex system issues, enhancing problem-solving skills and teamwork.
Education
EPA Universal - HVAC
South Texas College
McAllen, TXHigh School Diploma -
PSJA Southwest Early College Highsool
300 E Javelina Dr Pharr, TX 78577 United States06.2022
Skills
- repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Flexible and adaptable
- Customer relationship management
Certification
EPA universal
Timeline
Service Technician
Helios
02.2026 - Current
Service Technician
Dischler Heating Cooling
09.2025 - 11.2025
Service Technician
Cardinal Heating Cooling
06.2025 - 08.2025
Service Technician
Pointon Heating and Cooling
07.2023 - 06.2025
EPA Universal - HVAC
South Texas College
High School Diploma -
PSJA Southwest Early College Highsool