Alfredo Ortiz
West Covina,CA
Summary
Demonstrating exceptional professionalism and punctuality, I significantly enhanced client satisfaction at Freddy's Auto Transport through meticulous vehicle inspections and safe driving practices. My strong work ethic and expertise in vehicle logistics led to a 100% boost in customer satisfaction ratings, showcasing my ability to deliver superior results across diverse roles, including specialized equipment operation and customer service excellence.
Overview
30
30
years of professional experience
Work History
Auto Hauler
Freddy's Auto Transport
06.2008 - Current
- Increased client satisfaction by providing timely updates on the status of their auto deliveries.
- Secured vehicles properly on transport trailers, ensuring damage-free transportation for clients.
- Assisted in coordinating logistics for special events and auto shows, ensuring timely delivery of high-value vehicles.
- Utilized GPS navigation systems to minimize delays with well-planned routes.
- Closely monitored cargo during transit.
- Kept accurate records of delivery data related to time and destination.
- Complied with federal, state and local laws and regulations
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Tow Truck Driver
Reyes Towing
07.2022 - 03.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Auto Hauler
Moss Bros Auto Group
04.2021 - 05.2022
- Safely operated specialized equipment such as hydraulic ramps and lifts for loading/unloading vehicles onto trailers.
- Navigated various terrains and weather conditions while maintaining a focus on safety during vehicle transport operations.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Carpet and Upholstery Steam Cleaner
Fontana Carpet Cleaning
12.2006 - 05.2008
- Moved furniture weighing up to 200 pounds.
- Improved overall appearance of clients'' homes by removing stubborn stains from carpets and upholstery using specialized techniques and products.
- Kept accurate records of completed jobs, client information, and necessary follow-up actions.
- Built strong relationships with clients through professional demeanor, punctuality, and efficient completion of tasks.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Completed post-cleaning walk throughs with clients to ensure satisfaction and address any additional concerns or needs.
Carpet and Flooring Installer
Mel's
03.1996 - 12.2006
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
Carpet and Floor Installer
Empire Today
05.2000 - 10.2006
- Delivered exceptional craftsmanship by utilizing specialized tools and techniques for various flooring materials.
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
Cable Installer
Nacom Cable Company
01.1994 - 02.1996
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Delivered exceptional customer service, addressing concerns and answering questions to ensure client satisfaction.
- Increased efficiency in completing work orders by maintaining an organized vehicle stocked with necessary tools and equipment.
Education
Commercial License
East Valley College
Fontana, CA10.2024
Commercial License
Skyway Trucking School
Fontana, CA01.2008
High School
Santa Monica High School
Santa Monica, CA06.1990
Skills
- Strong Work Ethic
- Professionalism and Punctuality
- Safe Driving Practices
- Vehicle Inspection Expertise
Timeline
Tow Truck Driver
Reyes Towing
07.2022 - 03.2024
Auto Hauler
Moss Bros Auto Group
04.2021 - 05.2022
Auto Hauler
Freddy's Auto Transport
06.2008 - Current
Carpet and Upholstery Steam Cleaner
Fontana Carpet Cleaning
12.2006 - 05.2008
Carpet and Floor Installer
Empire Today
05.2000 - 10.2006
Carpet and Flooring Installer
Mel's
03.1996 - 12.2006
Cable Installer
Nacom Cable Company
01.1994 - 02.1996
Commercial License
East Valley College
Commercial License
Skyway Trucking School
High School
Santa Monica High School
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