Alfredo Perez
Allentown,PA
Summary
Experienced and goal focused professional with 27 Years of public / customer service. 20 Years of front and back office administrative support/ office management. Proven success working in both collaborative and independent environments. Excellent project management, problem solving, de-escalation, analytical and communication skills. Adept at building productive relationships to further organizational goals.
Overview
35
35
years of professional experience
Work History
Patient Services Representative
LEHIGH VALLEY PHYSICIANS GROUP- 3080 HAMITON INTERNAL MEDICINE
11.2022 - Current
- Performs detail-oriented administrative tasks
- Facilitate patient registration and check-in
- Obtain/ verify insurance authorizations
- Process medical record release requests
- Schedules/confirms patient appointments
- Collaborates in all aspects of training, staffing
- Remains updated of changes to insurance coverage reimbursement changes
- Patient outreach via telephone and EMR messaging
- Money handling / payment processing.
Clerk 3
CITY of ALLENTOWN, BUREAU OF REVENUE AND AUDIT
06.2022 - 11.2022
- Data Entry/ resolving payment discrepancies
- Processing of taxpayer payments/ business licenses
- Track, maintain, update financial documents
- Balance / review check payments for accuracy.
Special Events Director, Pelham Bay Parks Administration
CITY of NEW YORK, DEPARTMENT of PARKS & RECREATION
01.2010 - 06.2022
- Implement use of computerized permit processing systems (Recware to C.E.M.S migration)
- Developed and implemented permit filing system and annual reporting policy
- Manage accounts and payments received
- Participate and lead meetings with police, transportation, other agencies, and community groups
- Supervise and evaluate intern and volunteer staff
- Processed over 900 permits in a 10-month period
- Directed special projects; arranged logistical support for programs and events
- Multi-site operations.
District Director, Greater Lehigh Valley District Office (Allentown)
MUSCULAR DYSTROPHY ASSOCIATION
05.2008 - 11.2008
- Administered local health care services to 1100 client families
- Interviewed and trained new/ temporary staff on agency and office policies and procedures
- Managed 3 professional staff members, 3 administrative staff, 1 temporary staff and 6 volunteers
- Reduced event expenses from 25% to 21% by reducing administrative cost and involving staff in goal sharing
- Recovered approximately $40,000 of outstanding sponsorship funds/ donations
- Obtained and maintained sponsorships (local business and corporate).
Urban Park Ranger to Associate Urban Park Ranger (Sergeant), Communications Division
CITY of NEW YORK, DEPARTMENT of PARKS & RECREATION
01.1994 - 01.2008
- Supervised 4 dispatchers in Emergency Call Center monitoring 5 FCC licensed radio frequencies
- Prepared reports of incidents that were sent to Mayor’s office, agency commissioners and police headquarters
- Patrolled and Issued Summons’, Law Enforcement, Crowd Control
- Received extensive training in Mediation Conflict Resolutions, Homeless Outreach, and Self-defense.
Combat Medical Specialist
U.S. Army- 11 Armored Cavalry Regiment, Squadron Aid Station
01.1989 - 01.1992
Education
Succeeding as a Manager certificate -
DUN & BRADSTREET BUSINESS EDUCATION SERVICES
Basic Course for Peace Officers certification -
STATE OF NEW YORK MUNICIPAL POLICE TRAINING COUNCIL
Medical Specialist Course, Basic EMT / Life Support Course -
U.S. ARMY, ACADEMY OF HEALTH SCIENCES
Received Diploma -
CARDINAL SPELLMAN HIGH SCHOOL
Bachelor of Science in Business Administration -
AXIA COLLEGE AT UNIVERSITY OF PHOENIX
01.2009
Skills
- Customer Focused
- Health care management
- Call center management
- Union/ labor Relations
- Resourceful
- Proficient in Teams Application
- Event /meeting coordination/ scheduling
- Filing / Data entry
- Collaborative
- Bilingual (basic Spanish speaking)
- Eden data management system
- Flexibility to changing priorities
Militaryhistory
U.S. Army, 11 Armored Cavalry Regiment, Squadron Aid Station, 1989, 1992, Combat Medical Specialist, (Desert Storm/Persian Gulf Veteran)
Timeline
Patient Services Representative
LEHIGH VALLEY PHYSICIANS GROUP- 3080 HAMITON INTERNAL MEDICINE
11.2022 - Current
Clerk 3
CITY of ALLENTOWN, BUREAU OF REVENUE AND AUDIT
06.2022 - 11.2022
Special Events Director, Pelham Bay Parks Administration
CITY of NEW YORK, DEPARTMENT of PARKS & RECREATION
01.2010 - 06.2022
District Director, Greater Lehigh Valley District Office (Allentown)
MUSCULAR DYSTROPHY ASSOCIATION
05.2008 - 11.2008
Urban Park Ranger to Associate Urban Park Ranger (Sergeant), Communications Division
CITY of NEW YORK, DEPARTMENT of PARKS & RECREATION
01.1994 - 01.2008
Combat Medical Specialist
U.S. Army- 11 Armored Cavalry Regiment, Squadron Aid Station
01.1989 - 01.1992
Succeeding as a Manager certificate -
DUN & BRADSTREET BUSINESS EDUCATION SERVICES
Basic Course for Peace Officers certification -
STATE OF NEW YORK MUNICIPAL POLICE TRAINING COUNCIL
Medical Specialist Course, Basic EMT / Life Support Course -
U.S. ARMY, ACADEMY OF HEALTH SCIENCES
Received Diploma -
CARDINAL SPELLMAN HIGH SCHOOL
Bachelor of Science in Business Administration -
AXIA COLLEGE AT UNIVERSITY OF PHOENIX
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