Summary
Overview
Work History
Education
Skills
Timeline
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Alfredo Ruiz

Customer Service Rep
Phoenix,AZ

Summary

Experienced professional in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to guarantee customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals. Native English speaker with novice Spanish proficiency, capable of advanced understanding.

Overview

6
6
years of professional experience

Work History

Verizon Credit Specialist (Customer Service Rep)

IQor
01.2023 - Current
  • Credit specialist
  • Approved/denied credit applications
  • In depth credit review
  • Consumer and business credit
  • Inbound/outbound calls

Freelance Tech Support

Freelance Tech Support
04.2022 - Current
  • Freelance tech support
  • Customers would send me lines of code to review
  • Experience with C#
  • Experience with C++
  • Experience with html
  • Experience with java

Product Support/Customer Service

Radpower Bikes
09.2022 - 12.2022
  • Company Overview: Electric bike company
  • Provided technical support over phone and email
  • Product support role and customer service
  • Inbound and Outbound calls
  • Remote position

Sonora Quest Laboratories
11.2021 - 04.2022
  • High paced expert level CSR role
  • Outbound calls to both medical offices and patients for lab results or issues with a sample submitted.
  • Inbound calls from both medical offices and patients regarding lab orders
  • Sending and responding to fax requests.

Modivcare
06.2021 - 08.2021
  • Three month contract
  • Routing patients from residence to medical facilities
  • Mainly dealt with elderly
  • Escalation Department

Customer Service Representative

AllianceRx Walgreens Prime
11.2019 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Experience with billing and insurance

Education

High School Graduate -

Tempe High

Skills

  • Telephone and email etiquette
  • Effective communication
  • Customer service

  • Call center experience
  • Computer proficiency
  • Complaint handling

Timeline

Verizon Credit Specialist (Customer Service Rep)

IQor
01.2023 - Current

Product Support/Customer Service

Radpower Bikes
09.2022 - 12.2022

Freelance Tech Support

Freelance Tech Support
04.2022 - Current

Sonora Quest Laboratories
11.2021 - 04.2022

Modivcare
06.2021 - 08.2021

Customer Service Representative

AllianceRx Walgreens Prime
11.2019 - 05.2021

High School Graduate -

Tempe High
Alfredo RuizCustomer Service Rep