Bobby Whigham
State Line
Summary
Detail-oriented Technology Professional with expertise in troubleshooting, network, and software support. Skilled in diagnosing technical issues and implementing effective solutions to enhance system performance and security. Proficient in customer service and technical problem-solving, ensuring high levels of user satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Technician
IQOR
04.2021 - 08.2025
- Boosted customer satisfaction by resolving complex mobile device issues.
- Managed high volumes of customer interactions while ensuring service quality.
- Collaborated with teams to escalate and solve advanced technical problems.
- Enhanced first-call resolution rates by diagnosing mobile network and account issues.
- Maintained compliance metrics while handling high-volume impounded support requests.
- Documented troubleshooting steps accurately within CRM systems for future reference.
Wireless Sales Representative
T-Roc Global
05.2018 - 03.2021
- Achieved over 50 smartphone sales monthly through effective consultative selling.
- Guided customers in selecting optimal wireless plans for their specific needs.
- Executed seamless device setup, troubleshooting, and number porting for customers.
- Enhanced customer satisfaction with strategic add-on sales of accessories.
- Built long-term relationships by providing knowledgeable product support and follow-up.
Customer Support Representative
SaviLink
11.2016 - 04.2018
- Achieved timely issue resolution through effective inbound support via multiple channels.
- Identified root causes and implemented solutions for product and service issues.
- Maintained precise customer records and processed orders efficiently and accurately.
- Cultivated strong customer relationships through clear communication and proactive follow-ups.
- Enhanced service quality by providing feedback for process improvements.
Education
High School Diploma -
Wayne County High School
Waynesboro, MS05.2010
Skills
- Customer Service & CRM
- Technical Troubleshooting
- Help Desk Support
- Active Listening
- Conflict Resolution
- Empathy
- Problem-Solving
- Sales & Upselling
- Multitasking
- Time Management
- Adaptability
- Microsoft Office Suite
- Microsoft Outlook
- Organizational Skills
- Customer support
- Remote desktop management
- Network connectivity
- Software installation
- Wireless networking
- Problem resolution
- System diagnostics
- Technical support
- Remote support
- Ticket support system management
Certification
- Certified Support Technichin, [IQOR] - 04/2021-08/2025
Timeline
Technical Support Technician
IQOR
04.2021 - 08.2025
Wireless Sales Representative
T-Roc Global
05.2018 - 03.2021
Customer Support Representative
SaviLink
11.2016 - 04.2018
High School Diploma -
Wayne County High School