Alfredo Sabillon
Oakland,CA
Summary
Skilled Server with experience in high-volume upscale and casual dining environments, focusing on beverage program enhancement. Strong product knowledge and dedication to culinary arts support effective upselling and guest engagement. Strong communication abilities ensure exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Server
Comal
Berkeley, California
08.2024 - Current
- Delivered exceptional customer service in high-volume dining environment, enhancing guest experience at Berkeley entertainment hub.
- Acquired extensive knowledge of mezcal agaves and agave-based cocktails, driving successful upselling and customer satisfaction.
- Generated repeat customers through effective product recommendations and personalized service.
- Served numerous BEO and private events, executing logistics flawlessly to ensure guest satisfaction and repeat business.
- Trained multiple new servers to uphold the steps of service and to treat a restaurant as a stage.
Server
International Smoke
10.2021 - Current
- Demonstrated Michael Mina service standards with professionalism and charisma.
- Achieved high scores in secret shopper evaluations through exceptional service standards.
- Engaged customers by describing menu offerings of global smoked meats, enhancing dining experience.
- Conducted thorough allergy checks, ensuring guest safety and reinforcing product knowledge.
- Developed expertise in international wines as sommelier's protégé, promoting selections to elevate guest experience.
- Served celebrities and VIPs, including Michael Mina, ensuring tailored experiences by utilizing the chit system.
Captain
Cotogna
08.2023 - 02.2024
- Upheld fine dining standards in casual settings, ensuring quality alignment with three-Michelin-star chef's expectations.
- Provided personalized service to VIPs and investors, meticulously managing chit details to enhance guest experience.
- Participated in weekly educational sessions on Italian wines, cuisines, and spirits.
- Coordinated service steps with backwaiter, effectively communicating updates to floor manager for seamless service execution.
Server
Magnolia Brewing Company (Dogpatch)
10.2018 - 03.2020
- Enhanced reputation of young restaurant near Chase Center during construction and post-construction phases.
- Gained extensive beer expertise through hands-on experience at on-site microbrewery.
- Achieved certification as Cicerone Association's Certified Beer Server, validating proficiency in beer service.
- Managed cash handling and sales transactions in high-volume beer garden.
Catering Server
Chewse
San Francisco, CA
06.2017 - 09.2018
- Coordinated catering logistics for breakfasts, lunches, happy hours, and dinners across multiple San Francisco offices.
- Maintained relationships with various offices to document dining preferences and dietary restrictions.
- Ensured cleanliness while visiting multiple office locations.
Cocktail Server
Yoshi's
Oakland, California
05.2017 - 09.2018
- Served cocktails and Japanese cuisine to jazz clientele during nightly performances.
- Took orders accurately, ensuring prompt service between performances.
- Closed checks efficiently to maintain smooth operations during events.
Server
B-Side
01.2017 - 09.2017
- Delivered timely dinner service at SF Jazz Center's on-site restaurant, enhancing guest experience.
- Facilitated smooth transition from dinner to jazz show, ensuring guest satisfaction.
Server
Bartlett Hall
08.2015 - 11.2017
- Delivered rapid service aligned with Mascone Center convention schedules in Union Square.
- Upsold beer, wine, and pre-prohibition cocktails at a Gold Rush era-themed gastropub and microbrewery, increasing guest engagement.
- Ensured high service standards during peak hours, enhancing customer satisfaction.
Server
Uno's Chicago Grill
Providence, Rhode Island
06.2014 - 07.2015
- Provided prompt service in fast-paced downtown Providence, RI mall restaurant, enhancing customer satisfaction.
- Adjusted to unique out-of-state service demands, ensuring continuity of service.
- Sustained high performance during challenging New England weather, contributing to consistent dining experience.
Administrative Assistant
Jones Clifford Law Firm
09.2012 - 05.2014
- Executed receptionist duties, fielding high-volume phone calls and greeting guests to create welcoming environment.
- Managed conference room schedules to optimize usage and improve accessibility for staff.
- Accurately inputted sensitive medical information, ensuring confidentiality standards.
- Coordinated yearly events and outings with administrative staff to strengthen team engagement and morale.
Host
Chevy's
06.2010 - 08.2011
- Coordinated guest seating to optimize flow and enhance dining experience.
- Handled phone inquiries to deliver prompt assistance and improve customer satisfaction.
- Supported restaurant operations to maintain service quality and efficiency.
Education
Bachelor of Arts - Film
Stanford University
Stanford, CA06-2012
Skills
- ServSafe food handler certification (exp: 8/28/2028)
- RBS certified (exp: 8/3/2028)
- Certified beer server (Cicerone Association, 2019)
- Cocktail and spirits expertise
- Wine service proficiency
- Knowledge of wine regions
- Agave product knowledge
- Service steps
- Chit system literate
- Tactful sales approach
- Engaging presentation skills
- Time management
Timeline
Server
Comal
08.2024 - Current
Captain
Cotogna
08.2023 - 02.2024
Server
International Smoke
10.2021 - Current
Server
Magnolia Brewing Company (Dogpatch)
10.2018 - 03.2020
Catering Server
Chewse
06.2017 - 09.2018
Cocktail Server
Yoshi's
05.2017 - 09.2018
Server
B-Side
01.2017 - 09.2017
Server
Bartlett Hall
08.2015 - 11.2017
Server
Uno's Chicago Grill
06.2014 - 07.2015
Administrative Assistant
Jones Clifford Law Firm
09.2012 - 05.2014
Host
Chevy's
06.2010 - 08.2011
Bachelor of Arts - Film
Stanford University