Alfredo Torres
Newark,DE
Summary
Dedicated professional with strong multitasking and time management abilities. Committed to providing exceptional customer service and creating memorable experiences. Proactive and adaptable with a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
BRANCH BANKER
PNC Bank
Kennett Square, PA
07.2022 - Current
- Trained new employees on proper procedures related to customer service, sales techniques and operational policies.
- Consistently displayed exceptional ability to multitask and deliver efficient results in the operational side of banking.
- Banking professional who manages the day-to-day activities and is in charge of the consumer and business portfolio of the branch.
- Used acquired skills and knowledge to deepen client relationships and expand book of business.
- Conducted financial reviews for existing customers to identify additional products or services that could benefit them.
- Cultivated multiple COIs through networking and maintaining a great relationship with business partners.
BRANCH BANKER
ARTISAN BANK
WILMINGTON, DE
07.2020 - 05.2022
- Ordered supplies such as currency bags, check stock paper and coin rolls on a regular basis.
- Served as a backup Teller when needed by counting currency, coins, checks and other forms of payment.
- Performed daily branch operations such as balancing cash drawers, verifying teller transactions and preparing bank deposit slips.
- Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
Personal Phone Banker
Premier America Credit Union
Chatsworth, CA
02.2019 - 05.2020
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
Personal Banker
Wells Fargo
Woodland Hills, CA
03.2016 - 01.2019
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Expanded client base through consistent product promotion and sales strategy.
- Developed highly productive teams to support branch operations and cultivate customer satisfaction.
- Supported current and prospective customers with personalized banking services.
Floor Manager
Amazon
Middletown, DE
01.2014 - 01.2016
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed team member performance and developed improvement plans for weak points.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
Associate of Arts - Business Management
Delaware Technical And Community College - Owens
Georgetown, DE06-2028
High School Diploma -
William Penn High
New Castle, DE08.2011
Some College (No Degree) - Business Administration
Pierce Collage
WoodlandhillsSkills
Languages: English, Spanish,
Software: Microsoft Office, Excel,
Powerpoint,Outlook,Word,Explorer
and Email
- Customer care experience
- Problem resolution
- Work ethic
- Organizational skills
- Fluent in Spanish
- Reliable and trustworthy
- Leadership
- Notary Certified
- Training New Hires
Languages
Spanish
Professional
English
Professional
Timeline
BRANCH BANKER
PNC Bank
07.2022 - Current
BRANCH BANKER
ARTISAN BANK
07.2020 - 05.2022
Personal Phone Banker
Premier America Credit Union
02.2019 - 05.2020
Personal Banker
Wells Fargo
03.2016 - 01.2019
Floor Manager
Amazon
01.2014 - 01.2016
Associate of Arts - Business Management
Delaware Technical And Community College - Owens
High School Diploma -
William Penn High
Some College (No Degree) - Business Administration
Pierce Collage
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