Alfredo Wilson Andre Pambo
Midland,Texas
Summary
Experienced Technical Account Lead with over 14 years of progressively senior experience in the oil and gas industry, specializing in product and service delivery, technical job design, and customer relationship management. Proven track record in optimizing service delivery, risk management, and continuous improvement. Skilled in facilitating learning and development, with a strong background in technical training and mentoring.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Account Lead
Schlumberger
Dallas, Texas
02.2024 - Current
- Act as the customer point-of-contact for Product Line operations, ensuring safe, efficient, and reliable product and service delivery
- Utilize extensive SLB experience and specialized knowledge of proprietary tools, technologies, software, and equipment to develop optimized technical job designs
- Maintain professional relationships with customers and identify opportunities for continuous improvement
- Coordinate communication channels and activities between the customer and the service delivery team
- Responsible for the cost of service delivery (COSD) and resource consumption
- Capture, confirm, and analyze job-specific requirements
- Assess job risks and develop Technical Job Proposals
- Prepare Customer Cost Estimates and compile cost estimates for technical proposals
- Participate in brief and debrief sessions with the PSD team to ensure customer objectives are understood
- Support the operational unit PSD team and PSD Manager in the execution phase with design changes
- Analyze job execution versus design and capture design improvements and optimization opportunities
- Conduct Service Delivery Closure and validate Event Investigations
- Facilitate customer reviews of SQ events and coordinate regular service quality meetings
- Provide technical support throughout the service delivery process
- Evaluate People Productivity Improvement Opportunities and assist the Sales and Commercial team in evaluating technical viability and tenders
- Identify areas for new and cost-effective techniques and explore opportunities for value-added products and services
ALS Instructor
Schlumberger Technical Services, Inc
United Arab Emirates
01.2021 - Current
- Facilitate the learning, development, and motivation of personnel
- Evaluate learning effectiveness, conduct learning assessments, and deliver learning material
- Enhance and expand course materials and content to align with location needs
- Develop and implement a participatory assessment system to optimize learning outcomes
- Tutor employees on the G11 Projects and implement new curriculum and instructional strategies
- Assess, mentor, and coach students
- Revise, improve, and create learning material
- Engage with product champions and other business lines instructors on knowledge sharing activities
- Coordinate regular inspections on lifting gears and maintain up-to-date certifications
- Sponsor and mentor GFE Candidates and engage with the Learning Solutions team on content development
- Coordinate maintenance activities on the Artificial Lift Training PAD and perform inventory counts
- Create content for virtual courses and lead audits and asset counts
- Develop new courses and revamp existing ones
- Act as the first point of contact for students and coordinate with Human Resources on student engagement and motivation
- Demonstrate leadership in relation to SLB Quality and Health, Safety, and Environment standards
OFS Instructor
Schlumberger
United Arab Emirates
11.2018 - 12.2020
- Implemented the ONE-SLB-revised OFS1 in the Middle East and Asia Learning Center with success, onboarding more than 2,000 employees in just two years.
- Worked in conjunction with the global recruiting manager to schedule the various onboarding sessions.
- Managed the entire onboarding process, including prepping laptops and PPE, as well as the HSE training needed for them to begin their level-zero classes.
ALS DESC Engineer and Technical Sales
Schlumberger
Luanda
04.2016 - 10.2018
- Performed and managed the ongoing projects (Banzala Well Optimization, ESP Design for New Drill Wells).
- Provided technical and commercial proposals to clients.
- Oversee Chevron's artificial lift projects.
- Providing daily technical support to our field staff and the customer.
- Coordinated the equipment ordering process and maintained client inventory in compliance with client projects.
- Performed ESP diagnostics and suggested the best course of action for flowing wells with ESP.
- Monthly well performance reports for all active ESP wells were provided.
ALS Senior Field Engineer & Application Engineer
Schlumberger
Angola
11.2014 - 03.2016
- Supervised and led various offshore and onshore ESP installations in Angola and Port-Gentil, Gabon.
- Performed dual ESP installation with POD in Port-Gentil, Gabon, for VALCO Gabon.
- Performed several ESP monitoring and optimization.
ALS Field Engineer & Application Engineer
Schlumberger
Angola
09.2010 - 10.2014
- Managed and coordinated job preparation at the base.
- Completed multiple ESP pull and run jobs for Chevron, Sonangol, Perenco, and ENI in Angola and the Congo, both onshore and offshore.
- Designed an ESP system for the Tullow Oil tender in Uganda.
- Supported the preparation of tenders for Pluspectrol in Angola and Ocean Engineering in Ethiopia.
- Carried out ESP optimization and monitoring for Sonangol Block Two at the Morsa West field.
Education
Engenheiro - Electrical Engineering
Agostinho Neto U Niversity
Luanda, Angola12-2009
Skills
- Technical Job Design
- Customer Relationship Management
- Risk Management
- Continuous Improvement
- Technical Training and Mentoring
- Learning and Development
- Service Quality Management
- Cost of Service Delivery (COSD) Management
- Job risk assessment
- Technical support
- Project management
Certification
[List any relevant certifications]
Affiliations
- Society of Petroleum Engineer
- SLB Eureka Technical Career
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
Technical Account Lead
Schlumberger
02.2024 - Current
ALS Instructor
Schlumberger Technical Services, Inc
01.2021 - Current
OFS Instructor
Schlumberger
11.2018 - 12.2020
ALS DESC Engineer and Technical Sales
Schlumberger
04.2016 - 10.2018
ALS Senior Field Engineer & Application Engineer
Schlumberger
11.2014 - 03.2016
ALS Field Engineer & Application Engineer
Schlumberger
09.2010 - 10.2014
Engenheiro - Electrical Engineering
Agostinho Neto U Niversity
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