Alfredo Martinez

• Implement and configure operating systems and software, using both AHEAD owned software packages and industry-standard applications to meet customer-specific requirements
• Utilize technical expertise & experience to troubleshoot issues with computer servers, including hardware, software, & network components
• Communicate & escalate configuration issues both in writing & verbally to relevant departments, including Account Management, RMA, Engineering, and others
• Document actions taken in detail using Jira ticketing system to effectively communicate information across all teams
• Conduct responsibilities independently without the need for supervision or direct oversight

• Recommended products and offers we could provide to potential clients at their homes
• Maintain strong knowledge of all products, accessories, & offers
• Followed up with customers, and maintained a call or email list

• Tested and installed motherboards, processors, graphics cards, and memory on Desktops or Laptops
• Responded to support requests from end users and patiently walked individuals through basic
troubleshooting tasks.
• Analyze, troubleshoot, and repair computer systems and related hardware
• Explained technical information in clear terms to non-technical individuals to promote better
understanding.