ALFRELYS RIVERO NARVAEZ
Charleston,SC
Summary
Dynamic bilingual professional with extensive experience as a Licensed Life, Accident & Health Insurance Agent and English/Spanish Interpreter, notably with Kelly Services, LLC. Excelled in policy sales and client relations, enhancing customer satisfaction through expert negotiation and interpersonal skills. Proven track record in translating complex information, ensuring accuracy and confidentiality. Achieved significant client base expansion through strategic networking and superior service.
Overview
3
3
years of professional experience
Work History
Licensed Life, Accident & Health Insurance Agent
Self-employed
North Charleston, SC
10.2024 - Current
- Reviewed applications for accuracy before submitting them for processing.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Sought out new clients and developed clientele by networking to find new customers.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Scheduled appointments with prospective clients to discuss available health insurance plans.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Calculated premiums and established payment methods.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Interviewed prospective clients to obtain data about financial resources and needs.
English/Spanish Interpreter
Kelly Services, LLC
North Charleston, SC
10.2022 - Current
- Served as resource for staff on language assistance matters, utilizing telephonic interpreting equipment.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Interpreted conference calls and other workplace communications in real-time.
- Upheld original emotion, tone, context and content of original messages.
- Adhered to ethical codes protecting information confidentiality.
- Provided appropriate contextual information to increase clients understanding of translations.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Compiled technical, legal or medical terminology and information used in translations.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
DIAL 4
CCSD PRE-K
Charleston, SC
02.2024 - 05.2024
- Evaluated individual children accurately as part of the screening process for the Pre-K program.
- Enhanced communication by interpreting for Spanish-speaking families applying to the Pre-K program.
- Conducted comprehensive analysis of children's behavior and provided precise results.
- Proficient in working alongside those who have limited English proficiency.
- Worked alongside a staff leader to efficiently fulfill administrative duties, which included scoring parental forms and ensuring the organization of collected data.
- Performed extensive screenings and scoring at different locations to evaluate eligibility of a significant number of children for admission into the Pre-K program.
- Assisted all customers in achieving their satisfaction through the delivery of comprehensive information and exceptional customer service.
Spanish/English Language Interpreter
Independent Work
North Charleston, SC
08.2021 - 09.2022
- Read legal documents, and rewrote/answer into specified language.
- Compiled technical, legal or medical terminology and information used in translations.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpreted conference calls and other workplace communications in real-time.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Consulted dictionaries, lexicons, encyclopedias and computerized terminology banks to aid in translation.
- Safeguarded translated data by following ethical codes and industry best practices.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered calls per shift to assist with customer questions and concerns.
Education
Life, Accident And Health Insurance License
XCEL Solutions
08-2024
GED -
Fishburne Educational Center
Hanahan, SC05.2019
Skills
- Insurance policy sales
- Negotiation skills
- Policy analysis
- Active Listening
- Good Work Ethic
- Customer Service
- Fluent in Spanish and English
- People Skills
- Organizational Skills
- Computer Skills
- Training & Development
- Critical Thinking
- Microsoft Office
- Problem Resolution
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Flexible Schedule
- Ethical Codes Adherence
- Ace Translator
- Oral and Written Communication
- Translation Review
- Cognitive-Level Translation
- Accuracy Verification Information
- Interpretation Terminology Review
- Interpersonal Communications
- Critical Thinking
- Terminology Consistency
- Decision Making
- Confidential Information Protection
- Informative Research
- Attention to Detail
- Goal-Oriented
- Verbal and written communication
- Interpersonal communication
- Social-emotional learning
- Child development knowledge
- Student Engagement and development
- Experience with Diverse Student Population
- Communicating with Parents and Teachers
- Professionalism
- Encouraging Participation and Inclusivity
Timeline
Licensed Life, Accident & Health Insurance Agent
Self-employed
10.2024 - Current
DIAL 4
CCSD PRE-K
02.2024 - 05.2024
English/Spanish Interpreter
Kelly Services, LLC
10.2022 - Current
Spanish/English Language Interpreter
Independent Work
08.2021 - 09.2022
Life, Accident And Health Insurance License
XCEL Solutions
GED -
Fishburne Educational Center