Tanya Lake
New Hempstead,NY
Summary
Detail-oriented Administrative Professional specializing in healthcare operations and medical records management. Ensures confidentiality and documentation accuracy while enhancing patient support and satisfaction. Streamlines processes in fast-paced settings, driving operational efficiency.
Overview
35
35
years of professional experience
Work History
Licensed Life, Accident & Health Insurance Agent
Globe Life NIL
05.2025 - 03.2026
- Guided clients in selecting appropriate life and health insurance coverage options to meet their needs.
- Addressed client inquiries with professionalism, enhancing customer satisfaction and loyalty.
- Verified application accuracy and safeguarded confidential records to ensure compliance and trust.
Shift Supervisor
Allied Universal / G4S Security Solutions
01.2010 - 01.2025
- Supervised daily operations, facilitating communication among employees, visitors, patients, and vendors to ensure smooth workflow.
- Delivered customer service and administrative support in a fast-paced environment, addressing needs promptly and effectively.
- Maintained accurate reports, logs, and confidential documentation to support operational efficiency.
Security Officer
Apollo Security
01.2007 - 01.2010
- Ensured safety and security for employees and visitors through proactive monitoring and assistance.
- Monitored premises to ensure safety and security of facilities.
- Conducted regular patrols to identify potential security risks and violations.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Documented daily activities and prepared reports to maintain accurate records of security operations.
Shift Supervisor
Rite Aid
01.2001 - 01.2007
- Supervised daily store operations, ensuring efficient staff performance and customer satisfaction.
- Assisted customers and resolved concerns, enhancing overall shopping experience.
- Maintained operational records and reports to support informed decision-making.
- Trained new employees on company procedures.
Front Desk Clerk
New York Sports Club
West Nyack, USA
01.2003 - 01.2005
- Welcomed members and visitors, creating a positive and professional first impression.
- Answered multi-line telephones, ensuring efficient call routing and communication.
- Assisted with account information and front desk administrative tasks, supporting overall office operations.
Customer Service Representative / Front Desk
Lockheed Martin IMS
Spring Valley, USA
01.1996 - 01.2000
- Delivered front desk services to guests, creating a welcoming environment that improved guest experience.
- Assisted customers with account inquiries, resolving service issues to enhance customer satisfaction.
- Maintained accurate records and administrative documentation, supporting efficient operations.
Volunteer Medical Records Clerk
Metropolitan Hospital Center
New York, USA
01.1991 - 01.1993
- Facilitated timely access to medical records for patients and departments.
- Executed retrieval, organization, and filing of patient records to streamline operations.
- Ensured confidentiality and reinforced compliance within Medical Records Department.
Education
Administrative Medical Office Specialist (AMOS) Program -
Rockland BOCES
Nyack, NY01-2012
Associate in Applied Science (A.A.S.), Business (Accounting) -
Berkeley College
Woodland Park, NJ01-1994
Skills
- Insurance policy management
- Claims processing support
- Client relationship management
- Customer service management
- Confidentiality in client information
- Administrative assistance
- Electronic documentation
- Data entry
- Microsoft Office 365 proficiency
- Telephone communication
- Scheduling coordination
- Typing speed of 50 WPM
- Multitasking efficiency
- Problem-solving abilities
Timeline
Licensed Life, Accident & Health Insurance Agent
Globe Life NIL
05.2025 - 03.2026
Shift Supervisor
Allied Universal / G4S Security Solutions
01.2010 - 01.2025
Security Officer
Apollo Security
01.2007 - 01.2010
Front Desk Clerk
New York Sports Club
01.2003 - 01.2005
Shift Supervisor
Rite Aid
01.2001 - 01.2007
Customer Service Representative / Front Desk
Lockheed Martin IMS
01.1996 - 01.2000
Volunteer Medical Records Clerk
Metropolitan Hospital Center
01.1991 - 01.1993
Administrative Medical Office Specialist (AMOS) Program -
Rockland BOCES
Associate in Applied Science (A.A.S.), Business (Accounting) -
Berkeley College