Stephanie Durham
Scottsdale,AZ
Summary
Licensed insurance professional with more than 12 years of experience across healthcare administration, medical billing and coding, insurance verification, claims management, revenue cycle management, and patient/customer service.
Brings strong knowledge of health insurance and Medicare, exceptional attention to detail, and the ability to explain complex coverage and billing information clearly. Highly organized and technology-savvy, with experience navigating EHR/EMR, insurance, billing, documentation, and other digital systems. Well suited for remote, customer-focused insurance environments requiring accurate documentation, strong verbal communication, confidentiality, compliance, and independent work.
Overview
15
15
years of professional experience
2
2
State Licensure - Insurance Producer
Work History
Licensed Insurance Agent - Life, Accident, Health
American Income Life Insurance Company
Scottsdale, AZ
06.2026 - Current
- Licensed Insurance Producer: Life, Accident, Health & Sickness - AZ and PA
- Explained insurance concepts, benefits, coverage considerations, and application requirements in clear, client-friendly language.
- Utilized electronic applications, carrier systems, CRM tools, and digital documentation platforms, ensuring accuracy and compliance.
- Established rapport with clients, assessed coverage needs, addressed inquiries, and facilitated the insurance application process.
- Maintain confidentiality and follow established regulatory, compliance, documentation, and training standards.
Healthcare Billing & Coding Professional
Self-Employed (REMOTE)
Scottsdale, AZ
02.2023 - 12.2025
- Provide healthcare billing, coding, insurance, and administrative support with a focus on accuracy, timely reimbursement, and resolution of complex billing issues.
- Managed insurance verification, claims, medical records, coding, denial management, accounts receivable, and revenue-cycle processes to ensure timely reimbursement.
- Interpret insurance benefits and coverage information and communicate findings clearly to patients, providers, and other stakeholders.
- Work independently while managing multiple priorities, deadlines, confidential records, and technology platforms.
- Maintain accurate electronic documentation and navigate multiple healthcare and insurance systems efficiently.
- Apply knowledge of Medicare, Medicare Part B, CPT, ICD-10, claims processing, and payer requirements.
- Provided professional, responsive customer service, resolving insurance-related questions and problems to enhance patient satisfaction.
Healthcare / Medical Office Experience
Barkalow Chiropractic and Physical Medicine
Monterey, CA
04.2011 - 02.2021
- Supported patient-facing healthcare operations involving insurance eligibility, benefits, billing, records, documentation, and coordination with providers and payers.
- Handled sensitive healthcare information with professionalism, discretion, and attention to privacy requirements.
- Resolved insurance and billing questions by researching coverage, claims, documentation, and account information.
- Demonstrated strong computer navigation, data entry, organization, and multitasking across healthcare systems.
Education
Insurance Producer License - Life, Accident, Health & Sickness
Arizona Dept. of Insurance & Financial Institutions
08-2026
CPC Program
AAPC
01-2025
Nursing Fundamentals, Block I
Glendale Community College
01-2024
Skills
- Medical Billing & Coding
- Patient Communication
- Data Entry & Reporting
- Medicare / Medicare Part B
- Revenue Cycle Management
- Accounts Payable / Receivable
- Insurance Verification
- EHR / EMR
- CPT & ICD-10
- Claims Management
Certification
Arizona Health & Life Insurance License, Medicare, Medicare Part B, Health Insurance, Life Insurance, Medical Billing, Claims Management, Insurance Verification, Revenue Cycle Management, Denial Management, CPT Coding, ICD-10, EHR/EMR, Customer Service
TECHNOLOGY
- EHR / EMR systems
- Insurance carrier portals
- Electronic applications
- Billing and claims systems
- CRM platforms
- VOIP / telephonic systems
- Microsoft Office
- Electronic documentation
- Data reporting
- Database navigation
- Remote-work technology
Timeline
Licensed Insurance Agent - Life, Accident, Health
American Income Life Insurance Company
06.2026 - Current
Healthcare Billing & Coding Professional
Self-Employed (REMOTE)
02.2023 - 12.2025
Healthcare / Medical Office Experience
Barkalow Chiropractic and Physical Medicine
04.2011 - 02.2021
CPC Program
AAPC
Insurance Producer License - Life, Accident, Health & Sickness
Arizona Dept. of Insurance & Financial Institutions
Nursing Fundamentals, Block I
Glendale Community College