Pamela Campbell
Kansas City
Summary
Dynamic business professional with over 20 years in management and sales, achieving a 30% increase in client retention. Known for developing tailored solutions and fostering strong client relationships. Proven leadership abilities in diverse environments, enhancing team performance and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent 50 States
Trellis Technologies, Inc Savvy Insurance
Claymont
2026.04 - 2026.04
- Created customized insurance solutions addressing specific client needs, enhancing client satisfaction.
- Delivered outstanding customer service through clear communication and personalized support, fostering strong client relationships.
- Conducted regular follow-ups with clients to confirm satisfaction with services, ensuring ongoing engagement and loyalty.
Property and casualty licensed insurance agent
GEICO
Lenexa
2019.09 - 2026.04
- Provided expert guidance on property and casualty insurance products, resulting in a 30% increase in client retention rates.
- Educated clients on coverage options, exclusions, and claims processes to ensure informed decision-making.
- Created tailored insurance solutions for clients by assessing individual needs and risk profiles.
- Collaborated with underwriters to streamline approval processes for new policies and renewals.
- Utilized CRM software to manage client relationships and track policy updates effectively.
- Engaged in ongoing training programs to remain current on changes in insurance laws and regulations.
- Maintained up-to-date knowledge of state and federal insurance regulations to ensure compliance.
- Achieved and maintained state licensing requirements, demonstrating a commitment to professional standards and continuous learning.
ICQA
Amazon Fulfillment Center
Kansas City
2017.08 - 2019.09
- Simple Bin Count, Cycle Count, Simple Record Count, Audit
- Resolved customer issues with knowledgeable and friendly service, contributing to overall customer satisfaction.
- Proposed innovative ideas and solutions that improved team performance and achieved measurable outcomes.
- Collaborated with diverse coworkers to meet goals and resolve issues related to products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
PM Supervisor
Nebraska Next Day, Inc/DHL Express
2015.10 - 2017.08
- Manage and coordinate 30 employees on pm shift delivery drivers and dock crew.
- Dispatched drivers using tracking systems to manage delivery and pickup schedules.
- Hire, train, write reviews, and discipline employees.
- Coordinate dock crew and meet deadlines for transport.
- Build spreadsheets to track productivity per station and driver.
On Site Manager
TKG StorageMart
Kansas City
2014.09 - 2015.10
- Achieved Top 10 ranking in country for sales and unit rentals among 175 worldwide stores.
- Trainer/all aspects of managing business, troubleshooting.
- Banking deposits, inventory, scheduling.
- Managed monthly account receivables, tenant invoicing, and collections to ensure timely cash flow.
- Performed general labor to maintain 106,000 sq ft lot and office, ensuring clean and organized environment.
Operations Coordinator/Developer/Owner
Beach Tanning, LLC
Maryville
2005.05 - 2012.03
- Managed human resources tasks, recruiting, hiring, and training new employees to enhance team capabilities.
- Scheduling, sales, marketing, and customer/clients relations.
- Accounting: such as reconciling, payroll, accounts receivable, accounts payable.
- Inventory control, payroll taxes, sales taxes, business laws and compliance.
- Conducted marketing research and analysis to inform advertising strategies and optimize job costing.
- Developed strategies and conducted research to expand sales and grow clientele.
Education
Business Management and Accounting -
Northwest Missouri State University
Maryville, United States2012-01
High School -
Savannah High School
Savannah, United StatesSkills
- Licensed insurance agent
- Insurance underwriting
- Insurance policy management
- Insurance compliance
- Risk assessment
- Policy writing
- Policy negotiation
- Client management
- Customer education
- Sales strategy
- Lead generation
- Marketing
- Social media marketing
- Accounts receivable
- Accounts payable
- Commission processing
- Tax compliance
- Regulatory compliance
- Client documentation
- Data entry accuracy
- Microsoft Office
- Outlook
- PowerPoint
- Sage
- Quick Books
- PerfectWare
- CRM software
- CRM utilization
- Risk management
- Time management
- Team collaboration
- Team training
- Attention to detail
- Analytical thinking
- Problem solving
- Conflict resolution
- Communication skills
- Training and development
- Management
- Risk management
- Team training
- Licensed insurance agent
Certification
- Licensed Property and Casualty Insurance
Timeline
Licensed Insurance Sales Agent 50 States
Trellis Technologies, Inc Savvy Insurance
2026.04 - 2026.04
Property and casualty licensed insurance agent
GEICO
2019.09 - 2026.04
ICQA
Amazon Fulfillment Center
2017.08 - 2019.09
PM Supervisor
Nebraska Next Day, Inc/DHL Express
2015.10 - 2017.08
On Site Manager
TKG StorageMart
2014.09 - 2015.10
Operations Coordinator/Developer/Owner
Beach Tanning, LLC
2005.05 - 2012.03
Business Management and Accounting -
Northwest Missouri State University
High School -
Savannah High School