Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Del Carmen Riveron

Miami,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Team Lead position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Insurance Sales Agent

Assurant
08.2021 - Current
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
  • Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
  • Building rapport with potential clients through engaging presentations highlighting the advantages of our insurance products.
  • Assisted in training new team members on company procedures, products, and best practices for exceptional customer service delivery.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Generated quotes and proposals for clients to match individual needs.

Sales Associate

Sergio’s Printing Inc.
01.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Ensured smooth workflow by coordinating with other departments such as prepress, finishing, and shipping.
  • Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
  • Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
  • Enhanced customer satisfaction with personalized service and prompt resolution of issues.
  • Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
  • Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Managed accounts to retain existing relationships and grow share of business.

Ecommerce Marketing Manager

JEG & Sons
09.2011 - 09.2017
  • Fostered strong relationships with vendors and suppliers streamlining processes and optimizing inventory management practices.
  • Created promotional calendars outlining key events, promotions, and product launches throughout the year.
  • Improved website usability by conducting user research, analyzing feedback, and making necessary updates.
  • Maximized eBay search visibility by optimizing titles and keywords for each product listing.
  • Managed multiple accounts simultaneously while maintaining organization and accuracy across all listings.
  • Collaborated with shipping team to expedite orders, ensuring timely delivery to customers worldwide.
  • Provided constructive feedback to improve team performance and drive success in achieving sales targets.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Established and maintained e-commerce website to promote and sell products.

Education

Bachelor of Science - Criminal Justice

Florida International University
Miami, FL
06.2024

Associate of Arts - Police Science

Miami Dade College
Miami, FL
05.2014

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Insurance sales
  • Product Knowledge
  • Rapport Building
  • New Agent Training
  • Customer follow-up
  • Customer Complaint Resolution
  • Policy Changes
  • Customer Account Review
  • Billing Inquiries
  • Insurance Coverage Verification

Certification

  • Licensed Insurance Agent - Active

Languages

Spanish
Native or Bilingual

Timeline

Licensed Insurance Sales Agent

Assurant
08.2021 - Current

Sales Associate

Sergio’s Printing Inc.
01.2018 - 08.2020

Ecommerce Marketing Manager

JEG & Sons
09.2011 - 09.2017

Bachelor of Science - Criminal Justice

Florida International University

Associate of Arts - Police Science

Miami Dade College

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Jessica Del Carmen Riveron