Jessica Del Carmen Riveron
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Team Lead position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
Assurant
08.2021 - Current
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
- Building rapport with potential clients through engaging presentations highlighting the advantages of our insurance products.
- Assisted in training new team members on company procedures, products, and best practices for exceptional customer service delivery.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Generated quotes and proposals for clients to match individual needs.
Sales Associate
Sergio’s Printing Inc.
01.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Ensured smooth workflow by coordinating with other departments such as prepress, finishing, and shipping.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
- Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
- Completed store opening and closing procedures by counting drawers and managing security.
- Managed accounts to retain existing relationships and grow share of business.
Ecommerce Marketing Manager
JEG & Sons
09.2011 - 09.2017
- Fostered strong relationships with vendors and suppliers streamlining processes and optimizing inventory management practices.
- Created promotional calendars outlining key events, promotions, and product launches throughout the year.
- Improved website usability by conducting user research, analyzing feedback, and making necessary updates.
- Maximized eBay search visibility by optimizing titles and keywords for each product listing.
- Managed multiple accounts simultaneously while maintaining organization and accuracy across all listings.
- Collaborated with shipping team to expedite orders, ensuring timely delivery to customers worldwide.
- Provided constructive feedback to improve team performance and drive success in achieving sales targets.
- Monitored trends in online retail to identify new opportunities for growth.
- Established and maintained e-commerce website to promote and sell products.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL06.2024
Associate of Arts - Police Science
Miami Dade College
Miami, FL05.2014
Skills
- Customer Service
- Licensed Insurance Agent
- Insurance sales
- Product Knowledge
- Rapport Building
- New Agent Training
- Customer follow-up
- Customer Complaint Resolution
- Policy Changes
- Customer Account Review
- Billing Inquiries
- Insurance Coverage Verification
Certification
- Licensed Insurance Agent - Active
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Sales Agent
Assurant
08.2021 - Current
Sales Associate
Sergio’s Printing Inc.
01.2018 - 08.2020
Ecommerce Marketing Manager
JEG & Sons
09.2011 - 09.2017
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Police Science
Miami Dade College
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