Algernard Franklin
Pahokee,FL
Summary
To obtain a position in which I may utilize all my skills and abilities, Also to establish longevity with the company that will provide me with the opportunity for Growing Knowledge in advancement within a growing corporation.
Overview
22
22
years of professional experience
Work History
Independent Freight Dispatcher
Spirit Express Dispartch & Logistiscs
06.2023 - Current
- Load planning, and coordination for freight loads
- Route Optimization, and communicating with drivers, brokers, shippers, and receivers
- Also handling the administrative tasks by keeping records of deliveries, tracking, shipments, and ensuring compliance with regulation of service hrs
- Rate negotiation with brokers or shippers to secure the best possible load
- Problem solving unexpected issues such as delays, accidents, or mechanical problems keeping all parties informed
- Customer service with clients by building and maintaining a relationship with both (truckers, brokers, and shippers)
- Also, I'm responsible for billing and invoicing ensuring my truck drivers get paid promptly for their services
- Software programs used for services are Microsoft word, excel like system such as (Air table), and load boards.
Uber Driver
Uber/Lyft Inc.
08.2019 - 10.2023
- To pick passengers up from their pick up location, then drive them to their drop off destination using the uber app.
Cosmetologist
Kingdom Kutz Barbershop
11.2016 - 08.2019
- Schedule appointments for recurring and new clients, to style, cut, and groom their hair.
Porter/Supervisor, and Barback
Diamond Strikes Bowling Alley
01.2014 - 10.2016
- To supervise over other porters that maintain all bowling lanes, while serving customers food and assisting them with any issues with the lanes
- Also to assist bartenders as a barback with cutting fruits, cleaning glasses restock all beer kegs and bottles of wine and alcohol
- While learning to become a mixologist
- Contact: Brandon-Manager (954)941-0968
Merchandiser
Southern Grout Mortar, Inc
03.2011 - 11.2014
- Merchandiser: loading customer's vehicle by utilizing forklifts, Distributing Merchandise staging them pallets and assisted with counting Inventory at the end of each calendar year.
Merchandiser, Forklift Operator
BrandsMart USA
10.2006 - 03.2011
- Operating Forklifts Distributing Merchandise in Small Appliances
- In addition to assist in Counting Inventory at the end of each calendar year.
Customer Service Representative
MarCom Inc./Call Center
Oakland Park FL
05.2002 - 09.2006
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
No Degree - Barbering
Florida Barber Academy
Plantation, FL07.2016
No Degree - Transportation And Materials Moving
Key Power Driving School Inc.
Miami, FL01.2010
High School Diploma -
Belford High School
Detroit, MI05.2002
Skills
- Effective Multitasking
- Freight Rate Negotiation
- Stress Tolerance
- Deadline Management
- Critical Decision-Making
- Customer Service
- Call center environments
- Trucking dispatching
References
Furnish upon request.
Timeline
Independent Freight Dispatcher
Spirit Express Dispartch & Logistiscs
06.2023 - Current
Uber Driver
Uber/Lyft Inc.
08.2019 - 10.2023
Cosmetologist
Kingdom Kutz Barbershop
11.2016 - 08.2019
Porter/Supervisor, and Barback
Diamond Strikes Bowling Alley
01.2014 - 10.2016
Merchandiser
Southern Grout Mortar, Inc
03.2011 - 11.2014
Merchandiser, Forklift Operator
BrandsMart USA
10.2006 - 03.2011
Customer Service Representative
MarCom Inc./Call Center
05.2002 - 09.2006
No Degree - Barbering
Florida Barber Academy
No Degree - Transportation And Materials Moving
Key Power Driving School Inc.
High School Diploma -
Belford High School