Alhaji Kamara
Bowie,MD
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Services & Crisis Support Supervisor
Frontline Community Services
Beltsville, MD
03.2015 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Direct Support Professional
Rescare Community Living
Lanham, MD
05.2014 - 08.2016
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided guidance and support to ensure safety of individuals served.
Work Study Student Employment Language Reading
Appalachian State University Student Health Services
Boone, NC
09.2007 - 05.2012
- Organized office to keep space welcoming and professional.
- Organized and maintained office supplies, equipment, and materials.
- Assisted with the filing of documents and records in an organized manner.
- Collaborated with team to execute various projects and activities.
- Provided support to faculty and staff by responding to inquiries and requests for information.
- Supported the administrative team by completing data entry tasks accurately and efficiently.
- Answered phone calls professionally while addressing customer inquiries promptly.
Education
Bachelor of Science - Exercise Science
Appalachian State University
Boone, NC05-2012
Skills
- Operations Management
- Process Improvement
- Staff Management
- Schedule Development
- Industrial Hygiene
- Goal-Oriented
- Staff Discipline
- Employee Motivation
- Inventory Oversight
- Process Monitoring and Improvement
- Training and Mentoring
Affiliations
Pharmacy Club
Health Professional Club
Biology Club
Face Aid Club
Appalachian African Community
ASU Soccer, Club and Intramural
High School Soccer
Forward Striker, Captain
Accomplishments
Honor roll: Waddell High School 2004, Ragsdale High School 2005, 2006 & 2007
Deans list: ASU Fall 2007
ASU Scholarship 2007-2008
Academy of Science ASU Scholarship 2008 - 2009
Employee of the Yeah 2018, 2019, 2020
Certification
CPR & First Aid
CMT
CPI
Languages
English
Professional
Creole
Professional
Timeline
Health Services & Crisis Support Supervisor
Frontline Community Services
03.2015 - Current
Direct Support Professional
Rescare Community Living
05.2014 - 08.2016
Work Study Student Employment Language Reading
Appalachian State University Student Health Services
09.2007 - 05.2012
Bachelor of Science - Exercise Science
Appalachian State University
CPR & First Aid
CMT
CPI
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