Alhajj-Tijan Faye

Provided Tier 2 support for an Internet Service Provider; resolved escalated network connectivity and performance issues

Diagnosed hardware, software, and network problems across OSI Layers 1–4

Coordinated with telecom providers and customers to schedule and perform maintenance work

Utilized ticketing systems to document support actions and ensure timely resolution

Imaged and deployed computers, removed viruses, and maintained system integrity

Collaborated with cross-functional teams on key company-wide IT initiatives

• An entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor
• The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business.

• Interns will conduct research, make calls and send emails update records, attend meetings, and help maintain client relationships, among other tasks
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.